Are you a detail-oriented and process-driven professional with a passion for operational excellence? We are seeking an Operations & Quality Control Coordinator to ensure smooth day-to-day operations while maintaining the highest standards of quality across processes and deliverables. In this role, you will monitor workflows, implement quality control measures, identify efficiency opportunities, and collaborate with cross-functional teams to drive consistency, compliance, and continuous improvement across the organization.
JOB OVERVIEW:
The Operations & Quality Control Coordinator exists to provide structured operational, administrative, and quality support to the Delivery & Excellence Office (DEO). As the DEO drives critical transformation programmes across the Group, disciplined execution of enabling activities such as payment processing, credit card reconciliation, document quality control, and administrative coordination is essential.
This role ensures that DEO activities are delivered efficiently, professionally, and in alignment with internal governance standards. It reduces operational burden on delivery leaders and enables consistent, audit-ready administration across vendor engagements, financial workflows, and high-quality documentation.
JOB RESPONSIBILITIES:
1. Administrative & Operational Coordination
• Provide administrative support to DEO leadership and teams, ensuring smooth coordination of routine operational activities.
• Manage scheduling, meeting logistics, follow-up actions, and preparation of supporting materials.
• Act as a key point of contact for DEO operational queries, routing requests appropriately.
2. Payments & Financial Administration Support
• Coordinate payment processing activities, including invoice submissions, supporting documentation, and approval tracking.
• Maintain accurate logs of DEO payment requests, vendor submissions, and completion status.
• Manage monthly corporate credit card statement administration for DEO leadership and authorised users.
• Collect receipts, validate expenses, and ensure accurate supporting documentation in line with policy requirements.
• Prepare reconciliations and coordinate submission for review and approval within required timelines.
• Liaise with Finance, Procurement, and Accounts Payable teams to support timely processing and resolution of exceptions.
3. Document Review & Quality Control
• Conduct structured quality reviews of DEO documents, reports, presentations, and communications prior to circulation.
• Ensure alignment with DEO templates, brand standards, formatting consistency, and professional tone.
• Maintain version control and organised document repositories for official DEO deliverables.
4. Risk & Governance Coordination
• Collate and maintain consolidated risk registers across the various DEO units, ensuring consistency in format, structure, and reporting discipline.
• Track key delivery, operational, financial, and change adoption risks across the DEO portfolio, ensuring timely updates are received from responsible risk owners.
• Support preparation of periodic governance summaries, including risk heat-map inputs, escalations, and executive reporting packs.
• Ensure all risk documentation is stored in an audit-ready manner, with clear version control and alignment to Group risk and compliance standards.
• Flag overdue updates, missing mitigation actions, or emerging control gaps for escalation to DEO leadership.
EDUCATION & EXPERIENCE:
• Associate degree or equivalent professional qualification in Business Administration, Finance, Operations, or related field
• 3-5 years’ experience in an administrative, operations coordination, or finance support role
• Experience managing documentation, payment workflows, and executive support activities
• Proven track record of accuracy, follow-through, and professionalism in structured environments
ADDITIONAL REQUIREMENT:
As a regulated entity with obligations under the Know Your Employee guidelines, a Certificate of Character is required.
PERSON SPECIFICATION:
The Operations & Quality Control Coordinator must demonstrate reliability, discretion, strong organisational discipline, and a proactive sense of ownership. The role requires consistent attention to detail, professionalism in documentation, and the ability to support executive-level operations while maintaining compliance with governance expectations.
The individual must be comfortable operating in a fast-paced transformation environment, ensuring that DEO operational workflows are executed accurately, efficiently, and in an audit-ready manner.
Applications will be treated with the utmost confidentiality.
Skills Required
- Associate degree or equivalent in Business Administration, Finance, Operations, or related field
- 3-5 years experience in administrative, operations coordination, or finance support role
- Experience managing documentation, payment workflows, and executive support activities
- Proven track record of accuracy, follow-through, and professionalism in structured environments
- Ability to perform reconciliations, manage corporate credit card administration, and validate expense documentation
- Conduct structured quality reviews ensuring alignment with templates, brand standards, and version control
- Collate and maintain risk registers, track mitigation actions, and prepare governance reporting
- Certificate of Character (required under Know Your Employee guidelines)
- Demonstrated reliability, discretion, strong organisational discipline, and attention to detail
What We Do
Guardian Group is a conglomerate of insurance and financial services companies in the Caribbean, with over 100 years of experience as one of the largest insurers in the region.
