Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionReady to change the game for millions of customers worldwide?
At Wise, we’re on a mission to create a world where money moves effortlessly, without borders—and our customers deserve support that moves just as fast. If you’re passionate about turning data insights into global impact, driving meaningful operational change, and elevating customer experiences on a massive scale, this is your opportunity.
We are looking for an Operations Project Manager to join our Transformation, Governance and Strategy Team in Budapest. You’ll be someone who’s ready to roll up their sleeves, dive deep into data, and design smarter ways for us to resolve customer problems. Partnering with Senior Managers and collaborating with teams across CS, KYC, and product engineering worldwide, you will identify and eliminate the roadblocks getting in the way of frictionless service.
This is more than just a support role. It’s your chance to shape how millions of people experience Wise, every day.
What You’ll Own
- End-to-End Project Delivery: Oversee all phases of the project lifecycle. Coordinate with cross-functional stakeholders to develop comprehensive project plans, defining scope, resource requirements, release schedules, milestones, and deliverables.
- Spot the Gaps: Dig deep into customer support and KYC data to uncover operational trends, root causes, and areas ripe for structural improvement.
- Drive Process Transformation: Build, manage, and roll out strategic programs that remove blockers, speed up resolution times, and optimize our development backlog.
- Collaborate & Negotiate Globally: Partner with customer support, compliance, and leadership teams worldwide. Act as the vital liaison, leading regular alignment calls and effectively negotiating project activities when priorities shift.
- Track Success & Facilitate Decisions: Build the reports, SQL queries, dashboards, and presentations required to keep leadership teams informed. Use analytics to guide project strategies and track key operational metrics.
- Empower Teams & Manage Change: Play a key role in change impact assessments to ensure new tech and process initiatives land smoothly. Support the design of training plans, quality reviews, and documentation so agents master new workflows seamlessly.
Why You’ll Love This Role
- Massive Impact: You will directly improve how millions of customers experience Wise support and onboarding.
- Skill Amplification: You will sharply develop your skills at the intersection of advanced data analytics, end-to-end project management, stakeholder negotiation, and process design.
- Global Culture: You will work cross-functionally with passionate teams solving complex fintech challenges while operating firmly under our company values.
- Growth: You will scale your career in a hyper-growth company with endless opportunities to carve out your own path.
How We Measure Success (The KPIs)
- Project Satisfaction Rate: Stakeholder and client satisfaction levels with project outcomes, communication, and delivery.
- Adherence to Project Schedule: Overall performance against planned timelines, minimized by schedule deviations.
- Estimate to Project Completion: Accuracy of projected timelines compared to initial estimates, highlighting execution efficiency.
- Development Backlog vs. Planned: Keeping development backlogs optimized and aligned with core project timelines.
- Achievement of Project Success Criteria: Assessing how effectively the project meets its predefined business goals.
What We’re Looking For
- The Foundation: Bachelor’s degree in Project Management, Data Analytics, a STEM field, or a related discipline. Excellent verbal and written English is a must.
- The Experience: 3+ years of end-to-end project management or program management experience within customer support, KYC, or operations at a high-paced, product-led company (FinTech is a plus).
- The Authority: 2+ years in a leadership, project lead, or subject matter expert (SME) role, with a proven track record of taking complete ownership of outcomes.
- Data & Technical Chops: Strong analytical skills with required SQL fluency and advanced Excel capabilities to drive data-backed decision-making.
- Stakeholder Management: Exceptional communication and presentation skills. You can pitch solutions, convince others, and present viewpoints in a way that helps cross-functional teams make fast, informed decisions.
- Tool & Method Competency: Experience with standard productivity suites (PowerPoint, Word). Familiarity with customer support tools (e.g., Twilio, Zendesk, Salesforce, Ninjas) is a major plus.
Bonus Points If You Have:
- Hands-on experience with Agile project tracking tools (Jira, Trello, Asana).
- Experience or certifications in structured methodologies like Lean or Six Sigma.
About this Role
- Salary: 1,180,000 - 1,540,000 HUF gross/month + RSUs
Hiring Process
- Application Review: We’ll evaluate your experience and skills.
- Recruiter Screen
- First Interview
- Take Home Test
- Final Interview
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Bachelor's degree in Project Management, Data Analytics, STEM, or related discipline.
- Excellent verbal and written English.
- 3+ years end-to-end project or program management experience within customer support, KYC, or operations.
- 2+ years in a leadership, project lead, or subject matter expert role.
- SQL fluency.
- Advanced Excel capabilities.
- Strong analytical skills to drive data-backed decisions.
- Experience with standard productivity suites (PowerPoint, Word).
- Familiarity with customer support tools (e.g., Twilio, Zendesk, Salesforce, Ninjas).
- Experience with Agile project tracking tools (Jira, Trello, Asana).
- Experience or certifications in Lean or Six Sigma.
What the Team is Saying
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Wise Compensation & Benefits Highlights
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Equity Value & Accessibility — Equity is granted to all employees via time‑based RSUs/stock awards, aligning staff with company performance. This broad accessibility makes ownership a core part of total rewards.
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Leave & Time Off Breadth — Policies include a global minimum of 33–36 paid days off and a paid six‑week sabbatical after four years with a cash stipend. The sabbatical is positioned as a standard milestone benefit in addition to annual leave.
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Parental & Family Support — Wise commits to a minimum of 18 weeks’ fully paid parental leave for birth or adoption across many offices. Eligibility rules and tenure may apply by location while maintaining a companywide minimum standard.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
