Operations Program and Analytics Manager

We're on a mission to change the tire industry: how it's delivered and how it's experienced. A pioneer in the automotive e-commerce industry, we take pride in our extensive selection of top-name brands and budget-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part of our growing and dynamic team, you'll contribute to our commitment to exceptional service, innovation, and customer satisfaction. Embrace the opportunity to be a driving force behind one of the fastest growing e-commerce companies in the US and apply now!

The Program & Analytics Manager is a strategic, individual-contributor role focused on driving high-impact initiatives that support business growth, reduce costs, increase efficiency, and reduce operational errors, grounded in rigorous data analysis.

This role focuses on identifying opportunities, building data-backed business cases, and owning cross-functional projects end-to-end; from problem definition through implementation and measurement.

You'll work closely with Operations leadership, Product, Technology, Finance, and external partners to turn data into strategy and strategy into measurable outcomes.

• Identify and evaluate operational opportunities tied to cost reduction, efficiency gains, scalability, and error reduction
• Query and analyze complex datasets (SQL, spreadsheets, BI tools) to quantify impact, prioritize initiatives, and support decision-making
• Build clear business cases, success metrics, and ROI expectations for proposed initiatives
• Actively investigate and resolve immediate, high-priority issues (such as inventory discrepancies, order cancellations, and fulfillment bottlenecks) to ensure seamless service delivery and minimal customer impact.
• Own strategic, cross-functional initiatives from concept through execution
• Define scope, timelines, risks, and dependencies
• Drive alignment across stakeholders and ensure accountability, without formal management authority
• Track progress and communicate outcomes and tradeoffs to leadership
• Redesign processes to reduce manual work, defects, and rework
• Leverage AI tools to automate repetitive manual tasks and free up capacity for higher-value work
• Partner with Product and Technology on system improvements and automation
• Update SOPs and operating models as new solutions are implemented
• Build and maintain dashboards and recurring reports to track KPIs and program performance
• Define KPIs and success metrics for initiatives
• Monitor performance post-launch, dig into root causes of variance, and iterate as needed
• Document learnings and share insights across teams

• Available to work full shifts until 4:30pm PST
• Fluent in speaking, reading, and writing English
• Reliable high-speed internet connection for home office

• Strong analytical and problem-solving skills, with a track record of using data to influence decisions and strategy
• Proficiency in SQL for querying and analyzing data
• Experience building dashboards/reports in BI tools (e.g., Tableau, Looker, Power BI)
• Advanced Excel/Google Sheets skills (pivot tables, modeling, complex formulas)
• Experience using AI tools to automate manual tasks and streamline workflows
• Proven experience driving cross-functional projects or programs
• Comfort working in ambiguity and defining problems from scratch
• Excellent written and verbal communication skills
• Self-motivated with a strong ownership mindset
• Intellectual curiosity and a bias toward inventing new approaches rather than defaulting to how things have always been done
• Bachelor's degree in a quantitative field (e.g., statistics, economics, mathematics, engineering, data science) required