Operations Performance Specialist

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you.

We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
 

Ready for a challenge? As an Operations Performance Specialist, you will drive the operational performance, execution, and financial health of our logistics network across Belgium. You will bridge executive vision and ground-level execution by translating country strategies into tactical city-level roadmaps. Collaborating with local and global stakeholders, you will deliver optimized cost management while caring for our couriers and nurturing a high-performance culture to keep us ahead of the competition.

Location: Belgium Scoober Office (Standard Hybrid Policy)
Reporting to: Head of Operations Scoober

• Translate overarching country strategy into actionable city-level operational roadmaps to bridge executive vision with execution.

• Take ownership of the regional logistics Profit and Loss (P&L), focusing on Cost Per Order (CPO) and operational expenditure.

• Lead cost-saving initiatives and process improvements by implementing global standards with Centers of Excellence (COEs).

• Drive content and metrics for the Monthly Business Review (MBR) process, delivering data-driven insights and strategic pivots.

• Navigate a matrix environment, collaborating with Sales and Customer Service to align logistics performance with commercial promises.

• Lead cross-functional project teams to build sustainable processes and establish alignment with the Shared Service Centre (SSC).

• Manage high-level operational escalations and live risks, advising the Head of Operations on safety and emergency measures.

• Analytical storytelling skills with the ability to use predictive analytics to forecast operational trends for executive leadership.

• Deep subject matter expertise in last-mile logistics, core Key Performance Indicators (KPIs), and regional employment models.

• Strong problem-solving abilities to evaluate complex, non-routine operational factors and implement long-term business solutions.

• Excellent communication and negotiation skills with the capability to influence senior internal and external stakeholders.

• Collaborative mindset to guide cross-functional teams and build positive relationships with local government and municipalities.

• Process-driven approach to identify revenue leaks, optimize operational models, and maintain commercial viability.

• Ability to champion the voice of the courier while managing operational compliance and labor regulation standards.

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.