Operations Performance, Compliance & Insights Manager

• Permanent Full Time
• Salary: Competitive Salary + Super + NFP Salary Packaging
• Location: Hybrid
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

Across Australia, safe and secure housing is more than a service, it’s the foundation for stability, dignity and opportunity.

At Mission Australia Housing, this role is central to ensuring our housing services operate effectively, consistently and in line with regulatory, contractual and internal performance requirements. As the Operations Performance, Compliance and Insights Manager, you will bring clarity to complexity by translating compliance obligations, externally and internally driven operational KPIs, data quality expectations and business performance frameworks into practical, consistent approaches that support teams across the housing operations portfolio to deliver high-quality services to residents and communities.

Working collaboratively with Housing Operations, Housing Growth and enabling teams, you will translate complex legislative, regulatory, contractual, performance and data requirements into practical processes and clear performance insights. By strengthening compliance, improving data quality, embedding business performance and data quality frameworks, and supporting evidence-informed decision-making, you will help ensure our housing portfolio delivers safe, sustainable and high-quality outcomes for the people and communities we serve.

Your key responsibilities will be to:

• Lead and develop a high-performing team, fostering a culture of accountability, collaboration and continuous improvement
• Coordinate national operational performance reporting against externally driven contractual and regulatory KPIs, as well as internally defined service, quality and improvement indicators
• Ensure reporting is accurate, timely, consistent and supported by strong data quality standards, governance and assurance processes
• Translate performance data into clear insights that highlight trends, risks and opportunities for improvement
• Provide performance narratives and reporting to senior leadership, executive and board-level forums
• Oversee operational compliance with regulatory, contractual and internal requirements across the housing portfolio
• Embed compliance obligations, KPI requirements and performance expectations into operational systems, processes and frontline practice
• Establish, maintain and embed business performance, data quality and compliance frameworks, tools and guidance for consistent implementation
• Lead audit and assurance activities, ensuring findings are translated into clear and actionable improvements
• Drive data quality, governance and continuous improvement initiatives that strengthen KPI delivery, compliance outcomes, reporting confidence and operational decision-making

Requirements for Success

• Tertiary qualifications in business, data, information management, compliance, governance, law or a related discipline, or equivalent experience
• Demonstrated leadership experience in a regulated, contract-funded service environment, ideally within social or community housing
• Ability to translate complex regulatory, contractual, KPI, performance and data quality requirements into clear and practical operational guidance
• Proven experience overseeing operational performance reporting, compliance, assurance, governance or KPI reporting functions in a complex service environment
• Strong capability to embed business performance, data quality, reporting, compliance or assurance frameworks into operational practice across systems and teams
• Experience leading and developing multidisciplinary teams
• Well-developed analytical and critical thinking skills, with the ability to identify risks and improvement opportunities
• Experience developing, governing and continuously improving frameworks, processes or assurance approaches that support data integrity, KPI delivery and compliance outcomes
• Highly effective communication skills, with experience presenting insights to senior leaders
• Strong stakeholder engagement skills, with the ability to build productive cross-functional relationships and balance operational needs with compliance expectations

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits  

• Rewarding work – every day you know you’re making a real difference  
• Not-for-profit salary packaging, reducing your tax (details via AccessPay) 
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave

Our culture 

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.    

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. 

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

How to apply   

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you