Operations Monitoring Engineer

The Opportunity

The Operations/Monitoring Engineer is a hybrid technical role responsible for ensuring the reliability, performance, and security of the organization’s IT infrastructure. This position oversees daily operations and drives the design and implementation of monitoring frameworks that support a Microsoft-centric environment. The ideal candidate will provide tactical troubleshooting and strategic planning to maintain a stable, secure, and proactive operations function.

What you’ll do

Operational Oversight & Monitoring

• Oversee daily operations of IT systems, network components, and security controls across cloud environments.
• Implement, manage, and continuously improve monitoring tools, dashboards, and alerting systems (e.g., Azure Monitor, Sentinel, Defender, Intune, Datadog).
• Analyze monitoring data to identify trends, mitigate risks, and prevent service disruptions through proactive incident avoidance.
• Develop and maintain standard operating procedures (SOPs), runbooks, escalation workflows, and communication protocols.
• Foster a collaborative, service-oriented culture focused on accountability, transparency, and continuous improvement.

Cross-Functional Collaboration

• Collaborate closely with Architecture, Application Development, Security, and Data teams to align operational practices with enterprise goals.
• Work with cross-functional stakeholders to diagnose and resolve system issues, integrate new technologies, and streamline workflows.
• Participate in planning and execution of maintenance windows, deployments, upgrades, and major IT initiatives.
• Serve as an escalation point for complex operational or security issues

Best Practices, Governance & Security

• Develop, implement, and enforce operational best practices for system uptime, patching, change control, and incident management.
• Contribute to network and security oversight, including firewall management, endpoint hardening, vulnerability remediation, and compliance alignment.
• Ensure systems and documentation meet organizational and regulatory requirements (SOC, HIPAA, internal risk assessments, etc.).

What we expect from you

• Bachelor's degree in related field or Associate's degree plus 5 years of related experience
• Proven experience as an Operations, Monitoring, or Systems Engineer in a Microsoft-centric enterprise environment.
• Advanced knowledge of Microsoft technologies, including Azure, M365, Active Directory, Intune, Defender, and related monitoring/security tools.
• Solid understanding of network administration, routing/switching, firewalls, and security protocols.
• Excellent troubleshooting, analytical, communication, and incident management skills.
• Ability to collaborate effectively across technical and non-technical teams.
• Desired Qualifications

• Certifications such as Microsoft Certified: Azure Administrator, Azure Security Engineer, MS-500, AZ-104, or similar credentials.
• Experience with cloud infrastructure (Azure preferred), virtualization, backup/DR solutions, and infrastructure automation.
• Familiarity with SIEM/SOAR tools, identity protection, endpoint management, and enterprise security frameworks.
• Experience in regulated environments (healthcare, HIPAA, SOC 1/2) is a strong plus.
• Knowledge of site reliability engineering.

Work Environment

• Hybrid work environment with a combination of remote and on-site collaboration, depending on organizational needs.
• Fast-paced, highly collaborative setting that involves cross-functional coordination.
• May require occasional off-hours work during system updates.
• Standard office hours with flexibility as needed to support operations.

We make healthcare EZ!

Additional Opportunity Details:

Target Base Compensation Range for this role is $95,000-$135,000*

* Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

Employee benefits are part of the competitive total rewards package that HealthEZ provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more.

HealthEZ recognizes its responsibilities under federal, state, and local laws requiring non-discriminatory employment practices. All employment decisions, practices and procedures will be carried out without regard to race, color, creed, religion, sex (including pregnancy), sexual orientation, national origin or ancestry, age, marital status, disability, family status, status with regard to public assistance, or any other characteristic protected under applicable local, state, and federal laws.

HealthEZ is proud to be an equal opportunity employer.