Operations Manager

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Job Location: Leeds/Manchester

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for an Operations Manager in Leeds/Manchester.

We are seeking an Operations Manager to join our expanding team, which includes APC candidates, Chartered Surveyors (MRICS), and Chartered Engineers. The business has grown significantly in recent years, with further opportunities in both insurance and non-insurance sectors. This role is open to applicants across the UK and offers the chance to lead a team working on reinstatement projects for commercial and domestic properties affected by insured perils, with project values typically ranging from £50,000 to £5 million.

Reporting to a Regional Director, you will be responsible for mentoring and developing your team, ensuring delivery of high-quality technical reports and excellent client service. You will promote our commitment to “making claims easy for everyone” and ensure your team consistently meets performance targets. Financial oversight will be key, including setting and achieving team targets and understanding how to influence outcomes. You will liaise with insurer clients, understand their specific requirements, and collaborate with other internal teams to ensure integrated service delivery.

This role involves close working relationships with colleagues in Loss Adjusting, and candidates who can bring or develop relationships with non-insurance clients will be highly valued. Sedgwick offers unique opportunities for professional development, both in the UK and internationally, with exposure to a diverse portfolio of work including flood response and hurricane recovery.

This is an ideal opportunity for a Chartered or near-chartered Building Surveyor with leadership experience and commercial awareness, looking to progress within a dynamic and growing organisation. We welcome ambitious individuals who are ready to take the next step in their career.

The skills you will have when you apply:

• A full UK Driving Licence: It is essential you can travel by car
• Leadership & Team Oversight: Proven ability to lead high-performing teams managing complex claims with confidence and control
• Communication & Stakeholder Engagement: Clear, appropriate communication with colleagues, with a strong focus on understanding and meeting their needs
• Professional & Academic Credentials: Degree in a building-related subject and actively working towards Chartered status
• Technical & Regulatory Knowledge: Strong knowledge of building construction, relevant legislation, and project planning across time, cost, and quality

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• You will join an appropriate incentive (bonus) scheme
• Fully funded company vehicle or cash in lieu allowance
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing  
• Group Income Protection  

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry 

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.  

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry. 

Next steps for you: 

Think we'd be a great match? Apply now – we want to hear from you. 

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. 

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). 

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.