Operations Manager

Posted 7 Days Ago
Be an Early Applicant
Melbourne, Victoria, AUS
Hybrid
Senior level
Healthtech
HCA is Australia's largest diversified healthcare provider.
The Role
Lead operational delivery for a multidisciplinary Allied Health workforce across aged care, home care, and community settings. Drive workforce performance, client satisfaction, budget/KPI management and service outcomes while strengthening client partnerships. Oversee process improvements, capacity optimisation and growth initiatives in a non-clinical leadership capacity.
Summary Generated by Built In
Company Description

At Healthcare Australia (HCA), we are united by a shared commitment: to be a valued partner to our clients and provide meaningful careers for our people. As Australia’s largest specialist healthcare workforce provider, we connect exceptional talent with high-quality care outcomes across the healthcare sector. At HCA, this is where care begins.

 

Job Description

This is your opportunity to step into a high-impact Operations Manager role within our Allied Health division of Healthcare Australia. Reporting to the National Business Manager, you will lead operational delivery across a multidisciplinary Allied Health workforce spanning podiatry, speech pathology, and dietetics, ensuring excellence in service delivery across aged care, home care, and community settings.

In this non-clinical leadership role, you will be responsible for driving workforce performance, client satisfaction and financial outcomes across multiple service lines and regions. You will play a key role in strengthening client partnerships, optimising workforce capacity, and enabling sustainable business growth.

Let's talk about you!

This role is ideal for a commercially minded operational leader who thrives in a fast-paced environment, enjoys leading diverse teams, and is motivated by performance and client impact. You are a confident and proactive operational leader who understands and can balance the demands of Allied Health service delivery with excellent stakeholder management skills, and a passion for improving systems, people, and outcomes.

Ideally, you will bring:

  • Strong leadership experience managing teams and/or operational functions
  • Demonstrated ability to manage budgets, KPIs, and service performance metrics
  • Excellent communication, negotiation, and stakeholder engagement skills
  • Strong analytical and problem-solving capability with a process improvement mindset
  • Experience in Allied Health, aged care, community, or health services environments
  • Proficiency in business systems, reporting tools, and MS Office

Bring your passion to HCA and be rewarded with:

  • Flexible hybrid working arrangements supporting work-life balance
  • Discounts with leading health insurance and retail/leisure partners
  • Salary packaging and novated leasing
  • The opportunity to join a growing national organisation with strong career development pathways
  • A supportive, collaborative environment where you can make a real operational impact
  • The chance to shape service delivery and influence growth across a national Allied Health business

Ready to take the next step in your leadership career and make a meaningful impact in Allied Health operations? We’d love to hear from you.

Veterans are encouraged to apply. At Healthcare Australia, we are committed to diversity, inclusion, and providing a safe and supportive working environment.

Skills Required

  • Strong leadership experience managing teams and/or operational functions
  • Demonstrated ability to manage budgets, KPIs, and service performance metrics
  • Excellent communication, negotiation, and stakeholder engagement skills
  • Strong analytical and problem-solving capability with a process improvement mindset
  • Experience in Allied Health, aged care, community, or health services environments
  • Proficiency in business systems, reporting tools, and MS Office
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The Company
HQ: Melbourne, Victoria
2,163 Employees
Year Founded: 1972

What We Do

Healthcare Australia (HCA) is Australia’s largest diversified healthcare provider, operating nationwide across all sectors of health including primary health care, and acute care. We connect healthcare professionals, organisations, and people to provide end-to-end healthcare solutions. By filling the healthcare skills gap, we ensure Australians always have the support they need—making us Australia's #1 healthcare solutions provider. We're highly experienced: With over 50 years of experience connecting healthcare workforce with those needing support and care, we understand what works. The Healthcare Australia Group delivers quality, efficient, and flexible solutions nationwide with confidence. We're dynamic: HCA is known for our quick reflexes and it’s how we’re able to support Private, Public, Federal, State, and Territory Government and Health Departments. As a leading healthcare solutions provider, we're always ready to respond to urgent needs from customers, employees, or patients. Being active and responsive is fundamental to our identity. We're human: We're a team of over 15,000 passionate and committed healthcare workers and clinicians improving the health of our community. While embracing innovation through technology, we remain people-focused. We value human relationships and strive to make meaningful differences in lives across Australia. We’re prepared: Our years of experience have helped us develop comprehensive compliance frameworks and governance protocols—a key reason why leading private and public healthcare facilities choose us as their preferred provider. Our compliance framework supports HCA health professionals in delivering safe, compliant care, ensuring our clients receive fully credentialed staff who are fit for purpose.

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