The Role
As Operations Manager, you'll manage accounts, enhance services, build customer relationships, analyze operations, and improve efficiency in road freight logistics.
Summary Generated by Built In
sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we're moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we're building an ecosystem that is leading the industry into the 21st century.
We are a growing team looking for an Operations Manager (Road Freight/ UK import and export/Customer and Carrier facing) in the Commercial department to help us on our journey to revolutionize road freight logistics.
The role is in our Manchester office, Media City.
WHAT YOU WILL DO …
As Operation Manager you’ll work on interesting responsibilities like managing and growing existing accounts by bringing forth new services, expanding existing services offered, with a focus on increasing efficiency, adding value, maximizing profitability through the account’s supply chain. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace. In this role, you will:
- Maintaining and growing the existing customer and carrier portfolio.
- Consistently executing daily business (receiving orders, data entry, informing customer about shipment status etc.).
- Establishing relationships with day-to-day contacts.
- Selling and negotiating at a transactional level.
- Identifying new opportunities with current customers outside the existing scope.
- Establishing and pro-actively maintaining relationships with management level contacts both inside and out of your organization.
- Gathering, analysing, and preparing relevant information for business reviews and being an active participant.
- Following up the status of your customers' transport operations.
WHAT WE ARE LOOKING FOR …
- Equivalent experience in logistics sector is advantage
- 2 years of experience in an account management or commercial role preferably within the logistics field.
- Excellent English verbal & written communication skills.
- Additional EU language is an advantage
- Energy and willingness to learn and grow.
- Ability to build strong customer relationships.
- Ability to work in a team environment, while also delivering independent results.
- Strong ability to persuade, motivate, and influence others.
WHY CHOOSE SENNDER…
We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.
Dynamic Scale-Up sennder is at a pivotal stage – transitioning from a scale-up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face-to-face connections across our offices remain central – it's not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.
Put Your Stamp on the Industry We operate in a complex and ever-changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands-on in creating sustainable, meaningful solutions that help businesses thrive.
Employee Well-Being We make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person. There is something special about the people at sennder that goes beyond just ‘work’.
Your Growth, Rewarded We believe in rewarding our team for their commitment and contributions to our long-term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. We're excited to grow with you!
Vibrant Workspaces Our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location’s own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan! We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments.
We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe.
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Learn more about us on our career website.
Skills Required
- Bachelor's degree or equivalent experience
- 2 years of experience in an account management or commercial role
- Excellent English verbal & written communication skills
- Ability to build strong customer relationships
- Ability to work in a team environment and deliver independent results
- Strong ability to persuade, motivate and influence others
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The Company
What We Do
sennder – Europe’s #1 digital freight-forwarder platform for Full Truck Loads. sennder is a leading digital road freight forwarder in continental Europe, linking large commercial shippers with small freight carriers. With its in-house-developed platform, sennder provides a new level of automation, transparency and efficiency to the European €300 billion road freight market, which until now has been dependent on paper, phone and fax and characterized by multi-layer subcontracting. sennder’s digital connection to over 40,000 trucks allows for almost unlimited capacities, no matter what time of the day. sennder digitalizes the truckload-shipping ecosystem by providing mobile apps to drivers, fleet management tools to carrier managers and logistics management solutions to shippers. Real-time booking, a designated contact person always on hand, as well as precise live tracking, bring full transparency to any logistics supply chain. By integrating directly with the shippers’ Transport Management and Freight Management Systems via APIs and by cutting the multiple middle men, sennder increases efficiency and reduces cost for all stakeholders
