Operations Manager

The Operations Manager is responsible for the daily management of the facility, focusing on chemical processing, compliance, and profitability. This role requires technical expertise to lead a team of inspectors/technicians, ensuring safety and quality standards are met while delivering exceptional service to our customers. The Operations Manager will also maintain a high functioning employee base through solid HR practices and safety education and awareness programs

MAJOR RESPONSIBILITIES/ACTIVITIES:

 

General Functions:

• Production & Operations: Manage daily shop activities, scheduling projects and technicians, supporting the chemical, coating, masking, and nondestructive processing departments.
• Financial & Administrative: Drive business Profit and Loss (P&L) statements, budgeting, project quoting, and reviewing staff expense reports.
• Compliance & Safety: Ensure adherence to environmental regulations (Air Quality, Stormwater, Wastewater Permits) and EHS management systems. Promote and enforce MISTRAS Drug/Alcohol and Safety Policy Manuals.
• Customer Relations: Serve as the key contact for customer inquiries, technical assistance, and resolving issues promptly.
• Quality Control: Review technical work, interpret blueprints to develop processing techniques/masking, and ensure accuracy in inspection reports.
• Personnel Management: Evaluate, train, and supervise technicians, providing corrective action as required.
• Manage daily activities and costs associated within the operations team.
• Problem solving and providing clear, supported and concise recommendation to management.
• Utilization of key performance indicators to increase customer value.
• Serve as back up to the General Manager in their absence or upon request.
• Review and approve expense reports submitted by technical support staff.
• Properly complete all required forms and paperwork.
• Provide administrative office assistance as needed.

MINIMUM REQUIREMENTS:

• 2-3 years of management experience in a production setting
• Strong knowledge of aerospace and defense markets.
• Strong communication skills to promote good team environment
• Sales and/or marketing experience a plus

ESSENTIAL PHYSICAL FUNCTIONS:

• Frequent lifting up to 30 lbs.

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At-Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee.  Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative. 

By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above.  I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application. 

Note to Applicants:

Smoking is prohibited in all indoor areas of the Company.  Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.

Initial (if applicable):    Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable):    Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Mistras Group, Inc. is an Equal Opportunity Employer/Veterans/Disabled:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.