Position Overview
Village Operations | Perth Based with remote FIFO travel | 5:2 Roster
Civeo is seeking a dynamic, experienced, and highly capable Operations Manager to lead and support operational excellence across several village locations in Western Australia. This key role ensures consistently high standards, delivers exceptional guest experiences, and drives performance across multiple sites and client portfolios.
You will oversee day-to-day village operations, support on-site management teams, and partner closely with our internal departments—including IT, Retail Operations, Finance, and HSQE—to deliver safe, efficient, and profitable services. Success in this role requires experience and confidence in managing multiple clients, scopes, and high-volume operational demands.
Your availability to fly to site weekly from Tuesday to Thursday from Perth Airport is essential.
Key Responsibilities
Operational accountability across key village sites
Leading diverse teams to deliver outcomes aligned to client and organisational expectations
Oversee account management, client engagement, and contract delivery
Managing multiple clients and contract scopes across various village operations
Ensuring profitability and sound financial performance across these sites
Maintaining strong safety, compliance, and service standards
Ensure profitable monthly P&Ls across assigned sites
Support invoicing processes and financial reporting
Lead, coach, and develop village management teams
Drive operational consistency, service quality, and continuous improvement
Identify risks, resolve issues, and manage operational escalations
Experience
Experience managing multi-site operations within hospitality, accommodation, or village environments
3+ years FIFO experience in either a Village/Project management role on a large site or Operations Manager or Key Account Manager
Proven capability in managing multiple clients and scopes confidently and professionally
Demonstrated leadership experience, including training and team development
Strong understanding of contract management, KPIs, and service delivery obligations
Exposure to ISO, HACCP, and industry quality standards
Skills & Qualifications
Certificate-level qualification in Hospitality or Business (desirable)
Strong analytical capability for data and trend analysis
Exceptional communication, negotiation, and stakeholder engagement skills
Highly organised with strong project and time management abilities
Proficiency in Microsoft Office Suite (moderate–advanced)
Solutions-focused mindset with strong decision making & troubleshooting abilities
High resilience, adaptability, and results orientation
Your ability to problem-solve, delegate effectively, manage competing deadlines, and communicate with confidence will be critical to your success.
Why Civeo
Growth team / Growth mindset
Organisational Development & Learning
The Civeo Hive Rewards & Recognition Program
Health & Wellness Program
Stay Well Work Well
About Us
Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland. With more than 40 years of experience, Civeo supports individuals who live and work away from home.
We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.
We're safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.
Skills Required
- Experience managing multi-site operations within hospitality or accommodation environments
- 3+ years FIFO experience in a management role or Key Account Manager
- Proven capability in managing multiple clients and scopes
- Leadership experience including training and team development
- Strong understanding of contract management and service delivery
- Certificate-level qualification in Hospitality or Business
What We Do
Civeo is a global workforce accommodation specialist that helps people maintain healthy and productive lives while living and working away from home. Civeo Australia has more than 24,000 rooms under management throughout Queensland, New South Wales, Western Australia and South Australia. We are part of Civeo Corporation, a global company with regional operations in Australia, the United States and Canada with a combined total of over 40,000 rooms. Civeo’s core values Safety, Care, Integrity, Excellence, Respect and Collaboration are the principles that form the foundation on which we perform work and ultimately influence and shape our amazing culture. Unsurprisingly, they are the practices we use every day in everything we do.
