Operations Manager

Reposted 21 Hours Ago
Hiring Remotely in USA
Remote
90K-100K Annually
Junior
Fintech • Real Estate • PropTech
A mortgage marketplace for the 21st century. Morty is a licensed mortgage broker. NMLS ID #1429243
The Role
The Operations Manager will oversee customer onboarding, support daily operations, improve processes, manage compliance, and drive operational initiatives.
Summary Generated by Built In
About Morty

Led by engineering and product first founders, Morty is a mortgage platform that empowers loan officers and mortgage brokerages to build their own businesses under their own brand. Leveraging the technology and infrastructure we built as a DTC mortgage broker, we remove the complexity and cost of running a mortgage business while providing the tools to help our partners grow and increase profits. 

Who We’re Looking For 

Morty is seeking a highly capable, execution-focused Operations Manager to own critical operational workflows and serve as a force multiplier for the COO. This role is ideal for a strong generalist who thrives in fast-moving environments, is comfortable with ambiguity, and takes pride in seeing work through to the end. 

Job Responsibilities
  • Own and manage end-to-end customer onboarding processes through handoff to customer success team
  • Serve as a key execution partner to the COO, driving operational priorities from concept to completion
  • Support day-to-day operations and ensure smooth cross-functional execution
  • Build, document, and continuously improve operational processes and workflows
  • Track and manage timelines for licensing renewals and regulatory reporting requirements
  • Coordinate with internal and external partners to ensure compliance obligations are met on time
  • Act as a reliable point of ownership for high-priority operational initiatives
Job Qualifications
  • Minimum of 2-3 years of experience, preferably in consulting, banking, or startup operations
  • Highly organized, proactive, and comfortable operating with limited hand-holding
  • High ownership mentality; no task too small attitude
  • Calm, reliable executor who thrives in fast-paced environments
  • Strong communication skills, both written and verbal. Great with people.
  • Willing and able to learn quickly. Self starter with a “No task is too big or small” attitude.
  • Collaborative, team-centric mindset.

Salary Range: $90,000 - $100,000, depending on candidate experience and location

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The Company
HQ: New York, NY
65 Employees
Year Founded: 2015

What We Do

Morty is on a mission to revolutionize the outdated mortgage industry by letting people shop, compare, and close any mortgage option from any lender, completely online. Purchasing a home is the largest, most important financial transaction of most people’s lives. We believe getting a mortgage should be just as simple, modern, and transparent as buying anything else online. We’re building the first-ever, fully digital marketplace to make this possible.

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