At Bigblue, we're building the logistics backbone for the next generation of commerce.
Modern brands sell everywhere: through their own online stores, marketplaces, retail, social commerce, and more. Across every channel, customers expect the same fast, reliable, and transparent experience after they buy. What used to be Amazon's exclusive advantage is now becoming the standard for every ambitious brand. We're helping them get there.
Since 2018, we've built a tech-driven fulfilment platform used by 600+ brands, including Muji, Aigle, Scuffers, and Cabaïa. With 200+ Bigbluers across the UK, France, Spain, and Germany, our proprietary tech stack, and a network of 9 warehouses and over 100,000 sqm of fulfilment space across Europe, we ship millions of orders every month. And we're nowhere near done!
Backed by €20M+ in funding, we're expanding across Europe and building the operating system that will power modern commerce operations at a global scale.
At Bigblue, we hold ourselves to a very high bar: in the quality of our product, the rigour of our operations, and the care we bring to every merchant we work with. You'll be working alongside talented people on real, high-impact problems, in an environment where high standards come with genuine support, ownership, and room to grow. If you want your work to matter from day one, you're in the right place.
🎯 What you’ll lead
- Strategy & architecture of merchant operations: Own the global strategy for merchant team enablement by setting the vision, roadmap, and priorities, and defining how Customer Success, Account Managers, and Care work together efficiently at scale in close partnership with Sales, Product, and Operations. This role owns the long-term merchant operations blueprint, including org design, tooling, capabilities, and core processes.
- Operational excellence & productivity: Design and scale high-velocity workflows and operational standards, while leading the implementation of tools, automation, dashboards, and reporting. Own efficiency KPIs end to end and drive the initiatives that measurably improve productivity and execution quality.
- Knowledge & content systems (internal & external): Lead the end-to-end knowledge strategy, including infrastructure, governance, and operating processes, and define what content lives in the Help Center, internal playbooks, training, or embedded workflows. Build a system that enables teams to find information in seconds, measure content performance, and continuously optimize for adoption and support deflection.
- Product GTM for merchant teams: Own how merchant-facing teams are prepared for every product change by designing the internal go-to-market motion, including playbooks, communication plans, adoption strategies, and readiness sessions. Partner closely with Product and Marketing to ensure launches translate into effective internal readiness and strong merchant adoption.
- Learning & capability development: Define and execute the learning strategy across the merchant organization, covering onboarding, upskilling, and role-based certification. Build a curriculum that blends product expertise, operational excellence, soft skills, and customer experience, and establish continuous learning loops to track effectiveness and close capability gaps as the product evolves.
Requirements
- Background
- 3+ years in Consulting, Operations, or Chief of Staff roles.
- Experience in SaaS, e-commerce, or product-led environments.
- Exposure to enablement, process design, or knowledge systems is a plus.
- Ideally: experience supporting Success, Support, or Professional Services teams.
- Skills
- High-level thinking + strong operational execution.
- Process design, systems thinking, and workflow optimization.
- Exceptional cross-functional influence and project management.
- Excellent communicator: clear in writing, compelling in training.
- Data-driven mindset: able to define KPIs and use insights to guide strategy.
- Mindset
- Builder: loves creating structure out of ambiguity.
- Strategic operator: sees the big picture and then executes.
- Change champion: comfortable challenging the status quo.
- Customer-obsessed: understands internal users and merchant needs deeply.
- Ownership-driven: biased toward action and outcomes.
Skills Required
- 3+ years in Consulting, Operations, or Chief of Staff roles
- Experience in SaaS, e-commerce, or product-led environments
- Experience supporting Success, Support, or Professional Services teams
What We Do
Bigblue is the fulfillment solution for customer-centric brands. Hundreds of brands leverage our warehouse network to scale operations effortlessly and build a delivery experience that boosts sales In a world where Amazon is increasingly dominating e-commerce, together with companies like Stripe and Shopify, we’re on a mission to help independent brands fight back
