Jobs at Bigblue

Manage a portfolio of small and medium-sized merchants, serving as their primary contact and resolving escalations. Monitor account health, reduce churn, identify upsell opportunities, and support merchant growth. Improve customer experience through proactive communication, scalable processes, playbooks, webinars, and feedback-driven product or operations improvements.

Lead Bigblue’s Spanish sales team, set and achieve growth targets, coach Account Executives, manage complex strategic deals, and develop the Spain sales strategy. Responsibilities include market segmentation, pricing, partnerships, deal allocation, performance reporting, forecasting, and executive communication. The role also supports international sales teams across the UK, Italy, and Germany and requires fluent Spanish and English.

Solve business and logistics problems using data analysis, algorithms, and machine learning models. Build reliable datasets, pipelines, tooling, experimentation platforms, and near-real-time operational dashboards. Collaborate with product, engineering, operations, designers, merchants, and other stakeholders across the full problem-solving lifecycle. Help optimize delivery ETAs, warehouse operations, carrier routes, and experimentation. As an early data team member, contribute to hiring, mentoring, and shaping Bigblue’s data practice.

Design intuitive user experiences for a logistics and fulfillment platform across the full product lifecycle. Responsibilities include customer discovery, prioritization, interaction design, high-fidelity prototyping, user testing, in-app content, design systems, and defining the user experience vision. Collaborate closely with product managers, engineers, data teams, and customers while balancing business needs, technical constraints, and market demands. Own projects autonomously and contribute to Bigblue’s brand.

Manage qualified and self-sourced leads through the full sales cycle, from discovery and product demonstrations to negotiation and closing. Engage C-level decision-makers at fashion and cosmetics brands, understand customer needs, communicate Bigblue’s value, build proposals, exceed sales targets, and improve sales processes, commercial approaches, and KPI monitoring. The role requires fluent Spanish and professional English, autonomy, a hunter mindset, and a data-driven approach.

Owns full-cycle recruitment for technical roles across Europe, partnering with engineering, product, data, and leadership stakeholders. Responsibilities include sourcing, intake meetings, candidate assessment, interview planning, stakeholder coordination, offer management, closing, and process improvement. The role also develops technical recruiting playbooks, scorecards, interviewer guidance, funnel metrics, and candidate pitches while improving hiring quality and speed.

The Business Intelligence Engineer Intern will develop data pipelines, reporting infrastructure, and improve data quality for real-time operational insights in logistics.

The Sales Development Representative will identify decision-makers in target companies, engage prospects, and execute outbound lead generation campaigns to support Account Executives and meet revenue goals.

The International Marketing Manager will lead content strategy, manage social media efforts, support sales resources, and enhance employer branding to drive growth for Bigblue.

The Data Analyst Intern will develop ELT pipelines, maintain data models, automate data tasks, ensure data reliability, and collaborate with teams to enhance data infrastructure.

Lead adoption and delivery of internal AI tools and workflows across functions, ship high-impact automations, coach AI champions, build scalable AI infrastructure, measure impact, and help externalize Bigblue's AI story.

Serve as the customer-facing link between warehouses and operations to ensure SLA/KPI compliance, resolve escalations end-to-end, monitor billing and metrics, support portfolio growth by collecting forecasts and assessing feasibility, and drive continuous improvement through stakeholder coordination and process optimization.

Lead and develop the on-site Warehouse Success team to ensure SLAs, resolve escalations, maintain billing accuracy, support account growth, validate operational feasibility, drive process improvements and analytics, and align operations with account management to deliver high customer satisfaction across a portfolio of merchant accounts.

Own the full sales cycle for French e-commerce brands: prospect, qualify, demo, negotiate, and close complex B2B deals. Coordinate cross-functional teams to build proposals, ensure operational feasibility, and hand off new clients. Develop the French market, represent Bigblue, share market feedback, and improve sales processes and playbooks while mentoring junior sales colleagues.

As a Solutions Engineer intern, you will assist in technical integration projects, support customer integrations, and document technical solutions while collaborating with experienced engineers and product managers.

As Head of Professional Services, you'll design and launch consulting services to help brands optimize logistics and operations, while ensuring profitable growth and customer satisfaction.

Bigblue is looking for motivated candidates to join their team, empowering brands in logistics and customer delivery within e-commerce.

As Head of Engineering, manage teams, drive software delivery, and cultivate a strong product engineering culture while ensuring high standards and efficiency.

As a Senior Software Engineer at Bigblue, you will design scalable systems, improve engineering standards, and lead software development efforts while ensuring high-quality production code.

Manage and grow strategic European D2C merchant accounts by building long-term partnerships, delivering operational and product-led improvements, analyzing data to define growth and improvement plans, and executing upsell/cross-sell strategies to improve customer experience and retention.