Operations Manager 运营主管

Company:Marsh

Description:

We are seeking a talented individual to join our Operations team. This role will be based in Tianjin. 

We will count on you to:

·       Lead, motivate, and manage the operations team to achieve performance targets and maintain high standards of productivity and quality.

·       Provide operation support to business teams in the area of Placement, Policy Servicing, and Fiduciary (Billing, Accrual, Reconciliation, Collection, and etc.).

·       Perform operation activities according to SOP (Standard Operation Procedure) and ensure SLA (Service Level Agreement) requirements are met.

·       Operation activities include checking supporting documents, entering data in systems, generating slips, reviewing policy documents, filing documents, communicating with brokers / insurance companies to collect and clarify information, and etc.

·       Adhere to compliance requirements and other company policies.

·       Monitor team performance, provide coaching, feedback, and conduct regular performance reviews.

·       Manage resource allocation, including staffing schedules and workload distribution

·       领导、激励并管理运营团队，实现绩效目标，保持效率和质量标准。

·       向业务团队提供涉及保险排分，保单服务，和营收记录与收款（营收开单记录、预提记录、对帐和收款等）相关的运营支持。

·       根据SOP（标准操作流程）进行运营操作并确保其符合SLA（服务水平协议）所规定的要求。

·       运营操作的内容包含检查支持文件，在系统中进行数据录入，生成单据，审阅保单文件，文件归档，与经纪人 / 保险公司沟通以收集或澄清信息等。

·       遵守合规要求与公司的各项政策制度。

·       监督团队绩效，提供指导、反馈，并定期进行绩效评估

·       管理资源分配，包括人员排班及工作分配

What you need to have: 

·       Bachelor degree

·       English level: CET 6 certificate is preferred

·       Working experience in insurance industry in the area of servicing or operations is highly preferred

·       Working experience of operation management support - staff training and coaching, reporting, and data analysis - is preferred

·       Experienced in team management and staff coaching

·       Details focused, good at data analysis with excel

·       Good communicator, collaborator, and problem solver.

·       Team player, independent thinker

·       Able to work under pressure

·       大学本科

·       英语水平：具有CET 6证书者优先

·       高度重视拥有保险行业服务或运营领域的工作经验

·       优先考虑具有运营管理支持类工作经验（员工培训与支持，报告制作，与数据分析）的候选者

·       有员工带教或团队管理经验的候选者

·       注重细节，擅长使用Excel进行数据分析

·       良好的沟通者、合作者和问题解决者

·       团队合作精神，独立思考能力

·       能够在压力下工作

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In the recruitment process, Marsh McLennan does not restrict a position to a particular gender, does not inquire or investigate the marital or maternal status of female candidates, does not impose any limitations on marriage or childbirth, does not use marital or maternal status of a condition for hiring, and does not raise the qualification standard for female candidates. When you apply for a position with us, we must obtain Personal Data, which is any data that can directly or indirectly lead to the identification of a specific individual, such as your name, contact information, employment history, education information, work skills, and licensure and certifications (if applicable). We also collect any other information you have provided in your CV, covering letter, application form, or during an interview (if applicable). Marsh McLennan limits the Personal Data that it collects to that which is relevant and proportionate for the intended purpose. Where necessary and permitted or required by law, we may collect Personal Data deemed sensitive under applicable law (for example, ethnicity, fitness to work or criminal convictions information). Marsh McLennan collects Personal Data directly from you and, depending on the circumstances and the type of role applied for, recruitment agencies, background check providers, your named referees and occupational health providers. Marsh McLennan retains Personal Data consistent with applicable local law and business practices Please make sure you read through and fully understand our “Job Applicant Data Privacy Statement” before you submit your application.