Operations Manager

Shelton Trucking, a PS Logistics company, is a flatbed trucking operation with a fleet of over 300 trucks.  Our corporate office is located in Altha, FL, with additional terminals in Jacksonville, FL and Saraland, AL.

We pride ourselves on our commitment to excellent customer service, and we offer local representatives to service our customers' transportation needs.  Our dedication, reliability and commitment to excellence means you can always trust Shelton Trucking to be the best value for your bottom line.

Shelton Trucking joined PS Logistics in 2018, which means we have been able to maintain our small business culture while gaining access to the resources of a larger corporation. Our customers and drivers will continue to receive the personalized attention they have come to expect from us, while also benefiting from the expanded capabilities and resources that come with being part of the PS Logistics family. We’re committed to continuing our tradition of providing safe, reliable and timely transportation services.

The role of Operations Manager will lead the overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations department.

Essential Duties and Responsibilities, include but are not limited to:

• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
• Plan and review compensation actions; enforcing policies and procedures
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
• Analyze process workflow, employee and space requirements and equipment layout; implement changes
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Accomplish operations and organization mission by completing related results as needed
• Meet or exceed operations labor budget expectations
• Manage staff levels, wages, hours, contract labor to revenues
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Run a safe, injury/accident-free workplace
• Responsible for all aspects of vehicle and heavy equipment rentals
• Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies
• Manage relationships with key operations vendors
• Track vendor pricing, rebates and service levels
• Review and approve all operational invoices and ensure they are submitted for payment
• Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at department meetings
• Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses
• Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations

A Successful Operations Manager must consistently demonstrate the company’s Mission and Values.  They must have good oral and written communication skills in order to effectively interact with customers, drivers and other team members in person and on the telephone. They must be customer service-oriented as well as team-oriented and must have good organizational skills. A successful Operations Manager must be able to effectively manage multiple tasks simultaneously.  Finally, they must be able to work a flexible schedule when needed to including weekends, evenings, and holidays.

This job is a salary position with no guarantees for career progression.  This does not mean that you will not be considered for other positions or opportunities. 

PS Logistics complies with all applicable equal employment laws, including the Americans with Disabilities Act.  Qualified individuals with a disability may request reasonable accommodation from the company.