Reverse Logistics Operations Manager

Job Description:

Likewize is searching for a highly organized and dynamic Reverse Logistics Operations Manager to oversee the inbound half of our business at our Warehouse located in Flower Mound, TX. This individual will be responsible for managing the entire inbound flow, from receiving products at the dock and logging them into the system, to evaluating and grading the devices, routing them for uplift as necessary, and directing them for putaway. The ideal candidate will be experienced in labor planning, people management, project management, and continuous improvement practices. This role requires someone who is agile, quick to learn, and able to adapt to a fast-paced environment.

Your day-to-day responsibilities include but are not limited to:

• Labor Planning & People Management:

  • Coordinate with teams to manage daily workload, ensuring adequate staffing and optimal resource allocation.

  • Train and supervise a team of employees, ensuring they adhere to standard operating procedures.

  • Foster a positive work environment by promoting teamwork and accountability.
     

• Receiving & System Integration:

  • Oversee the inbound product flow, ensuring all items are properly received at the dock and accurately logged into the company’s inventory system.

  • Ensure that products are promptly processed to avoid delays in the workflow.
     

• Device Grading & Evaluation:

  • Manage the evaluation and grading process for used devices, ensuring consistency and quality standards are met.

  • Oversee the routing of devices to the appropriate areas (e.g., uplift, repair, refurbishment) based on their evaluation status.
     

• Routing & Putaway Management:

  • Direct the movement of products into storage or appropriate channels for further processing.

  • Ensure inventory is organized and easy to access for downstream operations.
     

• Project Management & Process Improvement:

  • Lead and manage special projects aimed at improving the inbound process, from receiving to product putaway.

  • Identify opportunities for process optimization and implement strategies to increase operational efficiency.

  • Monitor key performance indicators (KPIs) to ensure goals are met and the operation runs smoothly.
     

• Quality Control & Continuous Improvement:

  • Establish and maintain quality control protocols to ensure products meet company standards at every stage of the inbound process.

  • Proactively identify areas for continuous improvement, implementing changes that drive operational excellence.
     

• Adaptability & Quick Learning:

  • Stay agile and ready to learn new processes, tools, or systems as the company evolves and grows.

  • Adapt to changes in business priorities, ensuring that team goals align with broader company objectives.

If you are who we are looking for, you will have the following education, skills and/or experience.

• Bachelor’s degree in Business, Supply Chain Management, or related field preferred.

• 5+ years of experience in operations, logistics, or supply chain management, with at least 2 years in a leadership role.

• Strong experience in labor planning, team management, and process optimization.

• Experience with inventory management systems and product grading is highly desirable.

• Proven ability to manage cross-functional teams and lead by example.

• Strong communication and interpersonal skills, with the ability to motivate teams and collaborate with various departments.

• Agile mindset with the ability to quickly adapt to new technologies and operational processes.

• Excellent project management skills, with a focus on efficiency and continuous improvement.

• Candidates must be authorized to work in the U.S. without sponsorship nor or in the future.

Likewize is the premier global boutique for device protection and pre-owned solutions. From phones to smart home devices, we care for the tech that powers everyday life.