Operations Manager

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There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

SUMMARY

The Administration Manager will aide in effectively managing and developing the Executive Support and Administration group to provide efficient, high-quality, executive and administrative support to the organization. This position requires a high level of stakeholder management, organizational and communication skills as well as tact, integrity, professionalism, resourcefulness, ability to prioritize and multi-task, excellent communication skills and the highest degree of confidentiality. 

PRIMARY RESPONSIBILITIES

•Provide leadership support to the Executive Support and Administration team by aiding in creating, maintaining and executing policies and procedures to ensure smooth stakeholder support operation. 

•Collaborate with the senior manager and the team leaders to plan and execute strategies for the expansion of scope and growing the support functions, portfolio and the number of executives being supported. 

•Directly oversee the Senior EA League (SEAL) and manage the day-to-day operations of this group, including their stakeholders.  

•Support talent acquisition efforts and work closely with the transitions team for new roles and requirements. 

•Cultivate and manage relations with all executives and stakeholders supported by assigned teams. 

•Drive satisfaction through proactive engagement, communication, issue resolution, and partnership building with stakeholders. 

•Resolve complex operational issues associated with expense reporting, travel planning, meeting planning and execution, calendar management, timecard submissions, purchase orders, special projects and other administrative tasks being supported by the team. 

•Provide effective leadership to assigned staff members, ensuring all deadlines and deliverables are met with high quality and in a timely manner. 

•Be able to manage a team to drive the best results and provide the best customer services for both internal and external customers. 

•Define, measure and utilize metrics to improve performance of the team. Ensure adherence to the metrics agreed, standard operating procedures and quality standards 

•Promote a collaborative and service-oriented team culture focused on operational excellence 

•Develop training, mentoring and succession planning to upskill the talents 

•Recommend cross-functional process alignment and standardizations within functional accountability. 

•Plan and develop multiple short to medium term projects and contribute to long term initiatives planning. Lead moderate to complex projects as required by the business. 

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

•At least 5 years of managerial experience in a similar role 

•Ability to actively engage stakeholders, clients and staff to ensure processes are executed consistently. 

•Excellent stakeholder management, relation, organizational, development, leadership and team management skills  

•Experience in reporting and analytics 

•Strong verbal and written communication skills 

•Knowledge of budget and financial management 

•Detail-oriented and proven analytical and problem-solving skills 

•Ability to present, communicate and gain buy-in for improvement initiatives with multiple levels of management across multiple segments of the business  

•Ability to manage multiple priorities and thrive under tight deadlines and high-pressure situations. 

•Background in Project Management and Reporting is a plus.

•Must be amenable to work onsite at least 4 days in a week as a minumum.

ATTRIBUTES:

Ability to translate strategies and goals into actionable plans and measurable results. (Strategic Decision Making) 

Ability to drive to create experiences and opportunities that will lead to innovation. Ability to guide and influence other to navigate change. (Leading Change) 

Ability to oversee day-to-day operational requirements and varied projects that are aligned with the functional goals and objectives. (Operational Management) 

Ability to clearly define objectives and set medium to long-term targets for the team that are consistent with and compliant to service delivery agreements, key performance indicators, and polices. (planning and organizing) 

Ability to effectively communicate and collaborate with various internal and external customers globally. Ability to promote a culture of honest, open, and transparent communication. (Communication) 

Ability to maintain a high level of collaboration among multiple internal and external stakeholders to effectively arrive at solutions and develop initiatives. (Collaboration) 

Ability to identify and resolve varied and complex issues by applying best practices and technical expertise and has the ability to derive, develop, and recommend solutions for recurring and unique scenarios. (Problem Solving) 

Ability to gather, integrate, validate, and analyze wide range of relevant data to develop and communicate resolutions, findings, and recommendations. (Analytical Thinking)  

Ability to monitor and measure progress and effectively drive individual and team results that supports the overall goal of the team. Ability to provide regular feedback, guidance, and support to direct reports to achieve desired performance and output. (Results Oriented) 

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.