Operations Manager

At Joko, we help consumers shop smarter. Our mission is to revolutionize shopping, empowering people to find what they need, make informed decisions, and save money.

Founded in Paris, Joko is a tech company and certified B Corp with over 80 talents across Paris, Barcelona, and New York (and beyond). More than 4 million users already save money every day at 7,000+ merchants with Joko.

From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter. We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and impact.

Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US.
It’s still day 1, come build the future of shopping with us!

This position is remote-friendly.

At Joko, the Business Operations team is the powerhouse behind internal innovation. We tackle the company’s most strategic and complex challenges and we don’t just solve them, we turn them into long-term, scalable growth engines. Whether it's launching entirely new business lines, rethinking revenue infrastructure, or embedding AI into our operations, we lead high-impact initiatives that push Joko forward faster, smarter, and stronger.

Our mission: Help Joko operate at its absolute best, every single day.

We’re looking for a highly analytical, resourceful, and impact-obsessed Operations Manager to join our Business Operations team and own one of our key operational scopes: Content, Product, Revenue, Finance, Marketing, or People.

You’ll take full ownership of your vertical, dive deep into its toughest challenges, and lead bold initiatives that unlock new levels of performance. You’ll design tech-enabled, scalable solutions that power Joko’s next stage of growth and efficiency.

From rethinking revenue funnels to automating internal tooling or reshaping cross-functional workflows, you’ll be a key driver of transformation across the company.

Your exact scope will depend on your background and company priorities. Example missions include:

Revenue Operations

• Redesign our sales and account management processes to drive conversion and retention

• Rebuild and optimize our CRM (Hubspot) to empower data-driven decisions

• Lead high-impact projects that directly influence top-line growth

Finance Operations

• Automate cash collection, invoicing, and reporting flows end to end

• Build internal tools that give real-time visibility into financial performance

• Reimagine how money moves through the business and fix what’s broken

Product Operations

• Optimize key product metrics like catch rate, coupon success, or banking connection

• Build tools that help Product teams move 10x faster

• Own key product integrations, acting as strategic POC with external partners

Marketing Operations

• Structure and scale how we track, measure, and optimize marketing performance

• Automate workflows for growth and CRM teams to boost campaign velocity

• Build robust internal systems to improve ROI visibility and strategic decision-making

You’ll be part of a small, elite team with the autonomy to make real decisions and the mandate to drive real change.

• Education: You graduated from a top-tier engineering, business, or applied science program

• Problem solver: You love tackling complex, ambiguous problems with structured thinking, creativity, and a bias for action.

• Operational mindset: You’re relentlessly curious, detail-obsessed, and driven to optimize processes. You enjoy getting your hands dirty and making things work better, faster, smarter.

• Tech-first thinker: You look for scalable, tech-enabled solutions before reaching for manual fixes. You're excited by automation, tooling, and data flows.

• Efficiency-driven: You thrive in multi-stakeholder environments, constantly seek productivity gains, and are always thinking three steps ahead.

• Autonomous: You can own and drive complex cross-functional projects from A to Z with minimal guidance.

• Strong communicator: You explain complex ideas clearly and concisely, in both written and verbal formats.

• Entrepreneurial spirit: You’re proactive, hands-on, and thrive in fast-paced, ever-evolving environments.

• Languages: Fluent in English (spoken and written). French is a plus, but not required.

At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through:

• Flexible remote: If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space.

• Work from anywhere: Want to spend a month in Italy while working? Full-time employees can work from most countries in the world for up to 3 months per year → full-time only

On top of that, we offer plenty of perks (some for everyone, others only for full-time positions):

• A budget for remote work equipment

• A Swile card for meals (if you are based in France)

• Frequent team events and in-person gatherings every quarter 🎉

• Premium health insurance (Alan Blue, in France) → full-time only

• A ClassPass subscription to stay in shape wherever you are → full-time only

• …and much more, check the full list here!

1. Intro call: Quick screening with the Hiring Manager or a recruiter.

2. Step 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams).

3. Step 2 – Role-specific assessments

   • For non-tech roles: Take-home case study followed by a 45 min debrief. We assess both your output and how you think in real time. The exercise will be relevant to the role (e.g. analysis, strategy, or process design).

   • For tech roles: Live technical interviews:

     • Coding interview + System design interview

     • For research internships, an additional round may involve analyzing and presenting a research paper

4. Step 3 – Founders interview (45 min): Conversation with two of our founders.

5. References: Up to five calls with former colleagues or managers.

☕ You may also be invited for coffee with team members to get a feel for our culture.