Operations Manager

Company Description

Note: this position is open to candidates who are working as self-employed in Turkey.

At QIMA, we’re on a mission to help our clients make products consumers can trust.

Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.

Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

Job Description

Based in Turkey and reporting directly to the Global Operations Manager, you will be responsible to manage the front-end operations for our consumer goods inspections business in EU and Turkey.

A perimeter of 200+ inspectors, with ambitious targets of service level (same day report delivery, claim rate, etc…).

Your main responsibilities will be to:

- Supervise a team of 200+ internal quality inspectors and external partners, all over Europe, Africa and Middle East and oversee their performance through Key Performance Indicators.

- Act as a trainer and coach, provide technical support and guidance to inspectors, and conduct performance evaluations and on-site audits.

- Hire and grow a team of high potentials talents within your perimeter, to anticipate internal growth and new businesses’ integration.

- Build the sense of belonging to QIMA for all members of the team, including the freelance inspectors.

- Promote and enforce a culture of integrity and impartiality within the inspection’s team.

- Lead the claim investigations received from clients and implement the corrective action plans.

- Propose solutions to improve the standards and level of service, following claims or process audits.

- Represent QIMA during meetings with customers to support the sales development in the region, provide technical expertise, and kickoff inspection programs.

- Oversee all operational aspects of the inspection program of the KA clients in the regions.

- Optimize and reduce costs in the region.

Qualifications

In order to be successful in this role, you must have:

· Master’s Degree in Engineering from an accredited University or any related Degree

· Strong experience or education in Quality or Production Management

· A proven track record of minimum 2 years in a successful team management role

· Passion for data and performance management tracking, strong analytical skills

· Ability to travel all over Europe to meet your team members and to visit factories

· Excellent written and spoken command of English 

Additional Information

If you're passionate about people and operations management, excel in multicultural environments, and are inspired to develop skills in performance management within a rapidly evolving landscape, we’d love to hear from you! Please send your CV in English.