Operations Manager

About TodayTix Group:

TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.

Through powerful consumer matchmaking technology and our expansive portfolio of brands, including TodayTix, ttg:digital, New York Theatre Guide, London Theatre Guide, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, transforming the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role:

We are seeking a strategic, solutions-oriented Operations Manager to ensure efficient, scalable operations that support our ticketing and live event business. In this role, you’ll leverage your expertise in box office systems, process improvement, and software integration to optimize partner success and streamline ticketing operations. You'll drive decision-making through metrics, improve partner, venue, and vendor collaboration, and ensure seamless workflows across multiple functions to support venues and producing partners nationwide.

Reporting to the Senior Manager of Operations, you’ll be responsible for driving key operational initiatives, measuring performance through KPIs, and aligning operational efforts with TodayTix Group’s business goals. This highly collaborative role will involve working closely with cross-functional teams, including Product, Partner Success, and Finance, to ensure seamless processes that support the growth of our live events and ticketing business.

This is an exciting opportunity for an operational leader who is passionate about optimizing systems and solving challenges. If you are process-driven, detail-oriented, and eager to make an impact at the intersection of entertainment and technology, we’d love to hear from you!

Please note: this is a full-time position and qualified candidates must be based in the greater New York City area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week. 

What You’ll Do:

• Ticketing & Process Improvement: Optimize operational workflows for live event ticketing, integrating systems, and enhancing customer experience.
• Metrics & Data Insights: Develop performance metrics and provide actionable insights through reports
• Vendor & Partner Management: Collaborate cross-functionally and support partner success in live events
• Industry Knowledge & Strategic Planning: Stay updated on trends, contribute to strategic planning, and represent TTG at events
• Communication & Documentation: Lead meetings, maintain process documentation and present insights to stakeholders
• Team Leadership & Growth: Mentor team members and support hiring, onboarding, and organizational planning

We're Looking for Someone With:

• 5+ years of experience in operations, process improvement, and system integration
• Strong analytical skills with experience in data analysis, reporting, and providing insights
• Excellent communication and presentation skills
• Proven ability to manage multiple projects and shifting priorities
• Experience with outsourcing, vendor management, and cross-functional collaboration
• Knowledge of financial planning, industry techniques, and P&L management
• Proficiency with relational databases and software integration tools
• A demonstrated ability to mentor, coach, and develop team members

Good to Know:

TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are a few of our favorites: 

-Hybrid work environment (minimum 2 days per week in office)

-Healthcare, vision, and dental plans, with generous contributions from the company

-Life and disability insurance

-Paid Parental Leave 

-Generous 401(k) Matching

-Flexible Paid Time Off

-Free membership to One Medical Group & Employee Assistance Program

-Annual Professional Growth Budget

-Employee donation matching

-Employee Referral Program

-Work From Home budget

-Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits

TodayTix Group is committed to creating a diverse and equal workforce. Our aim is to create an inclusive and diverse environment which reflects the world we live in, as well as making a positive impact regarding diversity and accessibility within our industry. We highly encourage applications from all, regardless of race, age, gender, gender identity, nationality, ethnic origin, disability, religious belief, or sexual orientation. 

For information on our US employee and applicant privacy policy, click here. For more information about the data we collect and retention periods, please see our Data Collection Notice here.