Strategy and Operations Manager

Posted 2 Days Ago
Easy Apply
New York, NY
Mid level
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Real Estate
EliseAI is a conversational AI startup based in New York City, using machine learning to automate business conversations
The Role
EliseAI is seeking an Operations Manager to guide large pilot processes with enterprise-level accounts, work cross-functionally with various teams, manage project schedules, incorporate client feedback, and drive to clear ROI. Requires 2-3 years of management consulting or early-stage startup experience and ability to thrive in a fast-paced environment.
Summary Generated by Built In

About EliseAI

EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them. 

That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

About The Role

EliseAI is looking for a Strategy and Operations Manager to join our team in a newly created role, tackling some of the following responsibilities:

  • Guide and manage large and complicated pilot processes with new enterprise-level accounts 
  • Work cross functionally with Implementation, Customer Success, Engineering, and Product teams to lead the execution of pilots from start to finish
  • Develop plans to manage key deliverables, providing updates on challenges and project status
  • Keep project schedules on track, establishing and managing expectations while identifying potential timeline risks and addressing them proactively with clients or internal teams as needed
  • Monitor project advancement and incorporate client feedback to facilitate ongoing enhancements
  • Conduct deep discovery into their workflows and goals to drive to a clear ROI by the conclusion of their pilot

Requirements

  • 2-3 years of experience in management consulting or at an early stage startup
  • 1-2 years of experience leading client projects 
  • Demonstrable ability to take ownership and accountability
  • Must thrive in working in a fast-paced environment
  • Ability to prioritize effectively and get things done in an unstructured environment
  • Willing to work in person at NYC headquarters 4-5 days a week

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

  • Equity in the company in the form of stock options 
  • Medical, Dental and Vision premiums covered at 100%  
  • Fully paid parental leave
  • Commuter benefits 
  • 401k benefits
  • Monthly fitness stipend
  • Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
  • Fun company social events through our Elise and the City program
  • Unlimited vacation and paid holidays

We'll cover relocation packages from outside of the Greater NYC metro area - we'll make the move exciting, not painful.

Job Compensation Range:

The salary range for this role is $130,000 - $250,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected].

 

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What the Team is Saying

Luc
Francesca
Ryan St.Pierre
Cadee Qiu
David Berardi
The Company
HQ: New York, NY
165 Employees
Hybrid Workplace
Year Founded: 2017

What We Do

EliseAI is a machine learning technology company based in New York City. Our mission is to create conversational artificial intelligence that transforms industries crucial to sustaining our lives, starting with housing and healthcare.

Our state-of-the-art AI Assistant automates customer conversations across multiple channels to elevate customer service and improve the bottom line. Email, text, webchat, phone; we've built artificial intelligence that can respond to leads and customers 24/7 with accurate and helpful information. As of 2023, we’ve partnered with the top 200 property managers in America to automate leasing and increase access to housing.

Right now, we're in the process of expanding our offerings from the multifamily industry to encompass more industries, including healthcare. We're seeking candidates to join our fast-paced environment and tight-knit team committed to making a positive impact. Discover opportunities: https://www.eliseai.com/careers

Why Work With Us

We think big and build tech to create a positive impact on the world. You will have the chance to join a fast-paced environment and tight-knit team committed to making a positive impact with lots of opportunity to have a huge influence and build new products!

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EliseAI Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We are a fully in-office company with a beautiful new office located at E 33rd Street and Park Ave. Our employees work in person 4-5 days per week.

Typical time on-site: 5 days a week
Company Office Image
HQNew York, NY
EliseAI is based in Midtown, a block away from the Empire State Building. There is plenty going on in this area, with many bars and restaurants, as well as a number of iconic buildings and landmarks. The office is served by lots of subway lines, making getting in and out of the office a breeze.

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