At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
IS Service Owner - Run Services__
In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your skills by ensuring continuous improvement and compliance.
The work model for the role is hybrid.
You will be mainly accountable for:
- Managing the operational execution of key enterprise applications, ensuring 99.9% uptime and service stability.
- Providing technical skill in diagnosing, identifying and fixing, and resolving infrastructure and application issues to ensure service continuity.
- Monitoring and optimizing system performance, carefully identifying inefficiencies and implementing solutions to improve operational effectiveness.
- Ensuring compliance with ITIL processes, security standards, and applicable corporate policies.
- Collaborating with external vendors to define Service Level Agreements (SLAs), monitor service quality, and manage technical escalations.
- Implementing automation and continuous improvements in operational processes to enhance the efficiency and resilience of RUN Services.
- Supporting application onboarding and ensuring effective transitions into RUN Services.
- Monitoring and analyzing Key Performance Indicators (KPIs), providing insights and recommendations to improve service quality and operational performance.
Qualifications for the role:
- You have 3–5 years of practical experience in IT operations, including managing enterprise applications and infrastructure.
- You possess solid technical knowledge of cloud environments (Azure/AWS), Linux/Windows operating systems, networking, and databases.
- You have demonstrated experience in identifying and fixing, diagnosing, and resolving complex IT incidents and system performance issues.
- You have a well-developed understanding of ITIL frameworks and IT Service Management processes, including Incident, Problem, and Change Management.
- You have practical experience with automation tools and practices, such as scripting, CI/CD, and monitoring solutions, to improve operational efficiency.
- You demonstrate effective organizational and problem-solving skills, with the ability to manage multiple priorities, respond to changing requirements, and maintain service quality.
- As an advantage, you hold ITIL, Azure, or infrastructure-related certifications.
Your benefits:
- Enjoy flexible working hours to support your work-life balance.
- Benefit from the possibility of working from home, including a financial contribution to support your home office setup.
- Receive an annual financial bonus and benefit from an annual salary review.
- Explore opportunities for career growth and professional development within an international organization.
- Take advantage of a MultiSport card to support your health and well-being.
- Benefit from private medical care (including offers for family members) and life insurance.
- Access learning and development opportunities, including internal and external professional training and language courses.
- Choose from various benefits in kind, ranging from healthy lifestyle offerings and knowledge sharing to team-building activities.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Skills Required
- 3-5 years of practical experience in IT operations, including managing enterprise applications and infrastructure
- Solid technical knowledge of cloud environments, including Azure or AWS
- Experience with Linux and Windows operating systems, networking, and databases
- Experience diagnosing, identifying, and resolving complex IT incidents and system performance issues
- Understanding of ITIL frameworks and IT Service Management processes, including Incident, Problem, and Change Management
- Practical experience with automation tools and practices, including scripting, CI/CD, and monitoring solutions
- Organizational and problem-solving skills, including the ability to manage multiple priorities and changing requirements
- ITIL, Azure, or infrastructure-related certifications
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
