Operations Manager

Posted Yesterday
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Pleasant Prairie, WI, USA
In-Office
Expert/Leader
Digital Media • Marketing Tech
The Role
Leads end-to-end warehouse and distribution operations, overseeing production, quality, safety, inventory control, labor management, customer KPIs, and continuous improvement. Manages operations supervisors and warehouse associates, coordinates logistics and delivery activities, supports audits and corrective actions, prepares KPI reporting, and collaborates with customers and Quality teams to maintain service levels, compliance, and cost efficiency.
Summary Generated by Built In
Job Description

Arvato is looking for an experienced operations leader to support our growing facilities in Pleasant, Prairie. In this role, you will have responsibility for the end-to-end operations. This includes driving continuous improvement in all areas of operation as well as monitoring and adjusting processes as needed to meet production schedules, due dates, priorities, shipping requirements and volume peaks.  Your goal will be to provide the highest quality service for our customers by establishing best-in-class processes while maintaining optimal cost structures. 

YOUR TASKS

  • Maintain production, quality, reliability, and safety requirements 
  • Hire, train, evaluate, and develop production management staff 
  • Serve as key communication link between operations and customers (internal and external) 
  • Logistics Management of Operations: Coordinating warehousing, and distribution activities to ensure timely delivery of products to customers daily and supports client month/year end activities 
  • UKG Labor Management: Monitors and ensures all frontline supervisors are accurately accounting for labor efforts in correct cost centers and project codes 
  • Prepares OPS data as required (weekly, monthly, quarterly KPI data) 
  • Supports Quality Management System and corrective actions 
  • Oversight for Safety and engagement as required 
  • Responsible for client KPI’s: On Time Delivery, Inventory Control, Claims, On Time shipping 
  • Training of warehouse associates for all functional areas 
  • Team Leadership: Leading and managing a team of OPS Supervisors, providing guidance, training, and support to ensure that goals and objectives are met 
  • Inventory Management: Oversight to ensure inventory control metrics are aligned and OPS functional processes are not creating errors for inventory control.  Supports customer audits and physical inventory as required 
  • Process/Continuous Improvement: Identifies areas for improvement within QMS processes to enhance efficiency, reduce costs and minimize waste throughout the supply chain 
  • Close collaboration with Quality Department 

Qualifications

  • The ideal candidate will be flexible, self-motivated, analytical and possess excellent communication skills with demonstrated experience driving process improvement initiatives.   
  • Proven leadership capabilities with ability to interact easily with individuals at all levels and functions, both within and outside the organization will be critical to this role. 
  • 10+ years of operations experience within a multi-client supply chain and high-tech environment including developing, motivating, and leading cross functional teams 
  • Active management of production, quality, and technical support areas 
  • Workforce Management experience 

Additional Information

  • Medical, Dental, Vision, Life Insurance, and Disability Pay
  • 401(k) with company matching up to 6%
  • Paid Time Off, including paid holidays
  • Flexible Spending Accounts
  • Voluntary benefits such as legal and financial assistance, pet insurance, and more
  • Employee Assistance Program
  • Ongoing employee development opportunities including tuition reimbursement, scholarships, and training
  • Commuter benefits
  • Employee engagement activities

 

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address. 

Further information on data protection and your rights can be found here.

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

Learn more about our commitment to Equal Opportunity and Accommodation Information here.

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Skills Required

  • 10+ years of operations experience in a multi-client supply chain and high-tech environment
  • Experience developing, motivating, and leading cross-functional teams
  • Experience actively managing production, quality, and technical support areas
  • Workforce management experience
  • Demonstrated experience driving process improvement initiatives
  • Proven leadership capabilities and ability to communicate with individuals at all organizational levels and functions
  • Analytical, self-motivated, flexible, and excellent communication skills
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The Company
HQ: Gütersloh
16,426 Employees

What We Do

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the entertainment group RTL Group, the trade book publisher Penguin Random House, the music company BMG, the service provider Arvato Group, Bertelsmann Marketing Services, the Bertelsmann Education Group and Bertelsmann Investments, an international network of funds. The company has 165,000 employees worldwide and generated revenues of €20.2 billion in the 2022 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world. Bertelsmann aspires to achieve climate neutrality by 2030.

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