Universal Windows Direct - Operations Manager
Salary Range $65,000 - $72,000
The Operations Manager is accountable for the daily execution of installation operations within an assigned market, from receipt of product through installation, payment follow-up, service coordination, and accurate closeout. This position directs installer readiness, supports scheduling, safeguards inventory, audits job costs and installer payroll, resolves customer escalations, and performs field quality inspections. The role requires active ownership of customer communication, production pace, cost discipline, and accurate Lead Perfection records
Responsibilities· Hands on coordination of warehouse operations including loading and unloading materials
· Responsible for the overall cleanliness and organization of the warehouse
· Responsible for the review, maintenance, and auditing of installer (contractor) scheduling
· Responsible for daily installer payroll auditing and completion
· Manages all documentation into CRM including but not limited to customer payments (cash, cash receipts, and checks), and installer invoices
· Responsible for ensuring proper preparation of the warehouse each evening for next day installations
· Addresses scheduling and rescheduling concerns as they arise
· Responsible for auditing reports in CRM to ensure data integrity
· Responsible for installer accountability to their schedule as provided by UWD and arrive to the job site in a timely manner
· Responsible for providing high level Customer Experience through communication and timely follow up until customer’s issue(s) is resolved
Qualifications· High School Diploma or equivalent.
· Previous warehouse management experience.
· Previous inventory management experience.
· Familiar with CRM systems and practices.
ADDITIONAL REQUIREMENTS
· Positive attitude, self-motivated, and desire to assist customers.
· Ability to work independently and as a team.
· Excellent time management and skills.
· Ability to operate Microsoft Suite at an intermediate level
· Ability to sit at a desk and manage location(s) up to seven (7) hours per day
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
UWD is an Equal Employment Opportunity Employer
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Skills Required
- High school diploma or equivalent
- Previous warehouse management experience
- Previous inventory management experience
- Familiarity with CRM systems and practices
- Positive attitude and self-motivation
- Desire to assist customers
- Ability to work independently and as part of a team
- Excellent time management skills
- Intermediate Microsoft Suite proficiency
- Ability to sit at a desk and manage locations for up to seven hours per day
Great Day Improvements Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Great Day Improvements and has not been reviewed or approved by Great Day Improvements.
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Retirement Support — Feedback suggests a 401(k) with company match is available, indicating meaningful retirement support. Employees also reference financial-planning resources that complement retirement benefits.
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Healthcare Strength — Health insurance is considered affordable by many, and medical, dental, and vision coverage are advertised. This points to generally solid healthcare offerings that meet baseline expectations.
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Leave & Time Off Breadth — Paid time off is widely reported as available, and company materials emphasize PTO and work-life support. These elements indicate a reasonably comprehensive time-off offering on paper.
Great Day Improvements Insights
What We Do
Great Day Improvements, LLC is a vertically integrated, direct-to-consumer home-improvement company that brings together specialized brands serving homeowners across the United States. Its offerings include replacement windows and doors, gutters, sunrooms and patio enclosures, siding, roofing, bathrooms, and other renovation products. The company combines product design and manufacturing with professional installation through brands including Champion, Leafguard, and Patio Enclosures.
