- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The base pay range for this role is estimated to be $84,750 - $124,300 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:What You Will Do In This Role:
- Directly manage 50- 100 exempt and non-exempt employees, supervisors, and administrative personnel while building a high-performing, accountable, and engaged team focused on high work standards and results.
- Lead order fulfillment and customer shipments while achieving target KPIs for Safety, Quality, Productivity, On-Time Delivery, and shipment accuracy. Plan, direct, and coordinate outbound operations, including picking, packing, shipping, auditing, and quality support.
- Develop labor standards, staffing plans, and capacity requirements to support day-to-day execution, seasonal demand, and future growth.
- Establish and maintain consistent KPIs and work standards, using operational data to identify performance gaps, drive accountability, and continuously improve results.
- Build strong relationships with internal and external customers, ensure customer requirements are understood and met, and implement actions to improve customer satisfaction and Net Promoter Score (NPS).
- Lead root cause analysis for operational failures, quality issues, personnel concerns, warranty problems, and customer complaints, implementing corrective actions that promote balance rather than short-term fixes.
- Champion Lean, Six Sigma, and structured problem solving to eliminate waste, improve flow, strengthen quality, and simplify operational processes.
- Identify and implement technology, automation, and digital tools that improve operational visibility, accuracy, efficiency, and scalability.
- Develop employees through effective onboarding, cross-training, coaching, continuous learning, performance management, succession planning, and leadership development.
- Promote a positive and respectful employee culture built on teamwork, accountability, open communication, recognition, continuous improvement, and high performance.
- Collaborate across receiving, inventory control, quality, systems, and other functions while adjusting staffing, resources, and priorities to consistently meet safety, quality, service, and business requirements.
What We Are Looking For:
- Bachelor’s degree or advanced degree in Logistics, Industrial Engineering, Supply Chain, Business, or a related operations field, or equivalent experience.
- At least 5-7 years of progressive warehouse operations management experience, including hands-on WMS and inventory control experience.
- Demonstrated experience leading both salaried and hourly employees, including mentoring, performance management, employee development, succession planning, and building an accountable team culture.
- Prior experience applying methodologies such as Lean, Six Sigma, or other structured continuous improvement approaches.
- Demonstrated ability to establish work standards, KPIs, and performance expectations and use data to drive accountability and continuous improvement.
- Strong customer focus with demonstrated ability to translate customer requirements and feedback into operational improvements and sustained service performance.
- Proven track record to identify root causes, solve complex operational problems, manage change, and implement sustainable corrective actions.
- Strong decision-making skills with the ability to work independently and effectively lead to a fast-paced, high-intensity operational environment.
- Excellent written and verbal communication skills for employee communication, operational reviews, presentations, and cross-functional leadership.
- Strong analytical and systems capabilities, including Microsoft Office; SAP / SAP EWM experience is a plus.
Skills Required
- Bachelor's or advanced degree in Logistics, Industrial Engineering, Supply Chain, Business, a related operations field, or equivalent experience
- At least 5–7 years of progressive warehouse operations management experience
- Hands-on experience with warehouse management systems and inventory control
- Experience leading salaried and hourly employees
- Experience with mentoring, performance management, employee development, succession planning, and team culture development
- Experience applying Lean, Six Sigma, or structured continuous improvement methodologies
- Experience establishing work standards, KPIs, and performance expectations using data
- Strong customer focus and ability to translate customer requirements into operational improvements
- Experience identifying root causes, solving complex operational problems, managing change, and implementing corrective actions
- Strong independent decision-making skills in a fast-paced operational environment
- Excellent written and verbal communication skills
- Strong analytical and systems capabilities, including Microsoft Office
- SAP or SAP EWM experience
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries. We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers. Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry. With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis. No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally. Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
