Operations Manager

Job title

Operations Manager

Reports to

Branch Manager

Classification

Exempt

Schedule

Monday – Friday, 8 AM – 5 PM / 40 hours a week

Summary/Objective

The Operations Manager position manages local scheduling and real-time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence, and economic goals. Additionally, this position will manage inventory and negotiate with vendors for the purchase of materials, supplies, equipment, and services to be used by the branch.

Essential Functions

• Overseeing daily activities to optimize scheduling and maximize real-time utilization of resources
• Analyzing and recommending part-time, flexible, and full-time employee mix for the site
• Communicating branch operational procedures to the branch manager as well as employees within the location
• Enacting contingency plans as needed, escalating and directing activities during times of trouble, disasters, etc.
• Identifying potential problems, troubleshooting, and escalating issues to local and network management
• Participating in analysis at the conclusion of problems, and providing input for future process improvements
• Reviewing ongoing performance results to targets, taking corrective measures as needed at the direction of the branch manager
• Participating in daily, weekly, monthly, and annual planning processes as appropriate
• Performing all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the branch
• Maintaining favorable working relationships with all other employees to foster a positive work environment
• Maintaining a qualified staff for all employees directly reporting to the position
• Recommending pay adjustments, transfers, promotions, and dismissals of direct reports
• Training and developing individuals for assigned roles and future advancement
• Managing inventory as well as negotiating with vendors for goods and services

Competencies

• Proficiency in Microsoft Outlook, Word, and Excel
• Customer/client focus
• Knowledge of project management
• High degree of professionalism
• Decision-making, problem-solving, and analytical skills
• Organizational, multi-tasking, and prioritizing skills
• Detail-oriented

Supervisory Responsibility

The Operations Manager has multiple direct reports at the discretion of the Branch Manager.

Working conditions

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk.

This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.

Position Type and Expected Hours of Work

This is a full time position. Days and hours of work are Monday through Friday, 8:00am-5:00pm. The employee must work 40 hours each week to maintain full-time status. Occasional evening and weekend work may be required as job duties demand.

Education and Experience

• Minimum 5 years of operations and/or management experience in the Electrical Distribution Industry required
• High school diploma required
• College degree(s) preferred