By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Operations ManagerJob Location: UK wideJob Type: PermanentRemuneration: Competitive salary taking into account skills, experience and qualificationsWe have a fantastic opportunity for an Operations Manager to join our award-winning Subsidence division.
You'll lead a team of Subsidence Claims Consultants. Each one manages a portfolio of domestic and commercial claims from start to finish and has the authority to make all the technical decisions on their claims. Your job is to make sure the team has the support, direction and capacity to move claims through to conclusion quickly, accurately and to a high standard of customer and client service.
You'll be responsible for team performance and day-to-day enquiries. You'll spot training needs and make sure they're met, keep team morale high, manage absence and carry out appraisals. You'll also work closely with colleagues across the Subsidence leadership team to keep communication and collaboration running smoothly across the division.
If you're looking for a role that combines office and remote working, so you can balance work and life while leading a skilled team, this could be perfect for you.
This role suits a confident people leader from the insurance, claims or loss adjusting industry. Technical knowledge of subsidence claims would be a real advantage.
The skills you will have when you apply:
- Insurance or claims background: Experience in an insurance, claims or loss adjusting environment is essential.
- Subsidence technical knowledge: Knowing how subsidence claims work would be a distinct advantage, so you can confidently support Consultants with technical queries.
- People leadership: You're organised and accountable, with strong people management skills and experience leading a team to deliver results.
- Coaching and development: You can guide and develop team members, give constructive feedback and help them grow professionally.
- Performance focus: You're comfortable managing team performance, file quality and service levels against client requirements.
- Cert CILA qualification: Cert CILA (or equivalent) would be valuable, or you're willing to work towards it.
- Decisive and resilient: You resolve matters decisively and stay flexible during times of surge.
- Excellent communication, negotiation and empathy: You build strong relationships with your team, clients and customers.
- Adaptable and forward-thinking: You cope well in a fast-changing environment and want to embrace innovative ways of working.
The skills that will be developed once working:
- Comprehensive training: You'll receive all the Sedgwick-specific training you need to excel in the role.
- Professional development: We're committed to supporting you towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.
What we'll give you for this role:
Remuneration & more
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
Health & support
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
Other benefits
- Voluntary benefits: green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry
At Sedgwick, you won't just build your career, you'll grow a team of experts. Our Sedgwick University offering helps you and your team members excel. It's the most comprehensive training programme in the industry, with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education.
Together, we're not only reshaping the insurance landscape, we're building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you:
Think we'd be a great match? Apply now – we want to hear from you.
If you're unsure whether you have all the skills needed, do apply. We're looking for people from all backgrounds, from seasoned professionals to those returning to the workforce, and everyone in between.
We're also proud to have a zero tolerance policy towards discrimination of any kind, regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.
After the closing date we'll review all applications and may invite some applicants to an interview, which may be virtual or in person.
#LI-REMOTE
Skills Required
- Experience in an insurance, claims, or loss adjusting environment
- People management and team leadership experience
- Strong coaching and employee development skills
- Ability to manage team performance, file quality, and service levels
- Strong communication, negotiation, relationship-building, and empathy skills
- Organized, accountable, decisive, resilient, adaptable, and forward-thinking approach
- Technical knowledge of subsidence claims
- Cert CILA qualification or equivalent, or willingness to work toward it
Sedgwick Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sedgwick and has not been reviewed or approved by Sedgwick.
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Leave & Time Off Breadth — Generous paid time off and paid holidays are emphasized, with PTO accruals increasing with tenure. Paid parental leave and caregiver support further expand time-off coverage.
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Healthcare Strength — Medical, dental and vision coverage is complemented by telemedicine and a personal health concierge. Wellbeing supports such as diabetes and weight-management programs, fertility services, and robust mental-health access (coaching, therapy, psychiatry) broaden care.
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Parental & Family Support — Paid parental leave and caregiver support are offered alongside family-forming resources. Fertility services and adoption assistance reinforce family-oriented benefits.
Sedgwick Insights
What We Do
From our modest beginnings as a regional claims administrator, Sedgwick has grown into a leading global provider of technology-enabled risk, benefits and integrated business solutions with 31,000+ colleagues, located across 80 countries. Through innovative product development, organic business development and strategic acquisitions, Sedgwick’s offerings continue to evolve beyond claims processing to meet the current and future needs of our clients. Our approach to delivering quality service in areas such as workers’ compensation, liability, property, disability and absence management goes far beyond just managing claims—we aim to simplify the process and reduce complexity, making it easy and effective for everyone involve.
Why Work With Us
We stay tuned into what our colleagues want and need and deliver a world-class colleague experience that demonstrates how much we value their unique contributions to our business. You’ll see and feel what it’s like to work for a company that’s committed to doing the right thing – for those we serve, for our planet and for each other.
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