Operations Manager

Posted 5 Days Ago
Be an Early Applicant
28461, Southport, NC, USA
In-Office
Senior level
Real Estate • PropTech
The Role
Manages daily marina operations, safety, customer service, staffing, equipment, and financial performance. Responsibilities include supervising and developing employees, operating marina forklifts, improving operational efficiency, maintaining facilities and supplies, supporting customer satisfaction, monitoring revenue and profit drivers, and implementing marketing strategies to increase occupancy, rentals, and ancillary income.
Summary Generated by Built In

Do you love to work with people? Do you have a positive, uplifting demeanor that is infectious to those around you? Do you like to work with your hands (as well as your brain), both indoors and out, with a motivated team of outstanding co-workers?

If that sounds like you, wed love for you to join us!

Click here to see who we are, how we work & what were proud to do.

Who We Are:

At Morningstar Marinas, we love what we do and we hope it shows. We've created a community of boaters who come together to enjoy life on the water, and our role is to provide best-in-class services and amenities designed to make it happen. With coastal locations in VA, NC, GA, FL, and river location in OH, we strive for our customer experience to be as jaw-dropping as our settings.

Join our team and enjoy training programs, development opportunities, flexible schedules, and a workplace view that's far from the typical desk job. We believe our people are our greatest investment, and we’re excited to invest in you!

Who Were Looking For:

The type of individual who wants to run their own business, but within the safe confines of a larger organization. Someone who looks forward to putting on the work gloves in the morning, then diving into the P&L in the afternoon. A manager who understands that the customer is the driving force behind everything we do from daily dock walks, ground maintenance, and clean restrooms. Greeting customers at the fuel dock and asking how the fish were biting. We want a people person who can manage the business today, but who also has the strategic chops to develop tomorrow's bottom line.

What You'll Do:

  • Report to the General Manager of the marina
  • Create, and operate in a clean and secure environment that ensures the absolute safety of our employees and customers alike.
  • Recognize the value of premium customer service and execute practices that are beneficial to both the customer and the needs and goals of the marina.
  • Have a firm grasp on the marina business. Knows the primary revenue drivers, as well as the areas with the highest profit margins.
  • Become an expert operator of our marina forklift(s)
  • Coach, mentor, and develop the best trained marina staff in the business
  • Drive efficiencies, implement operational improvements, and constantly strive for customer satisfaction

Benefits:

  • A very competitive salary that is commensurate with your experience
  • A benefits package that includes medical/dental coverage, 401K, and paid time off
  • A flexible schedule
  • A casual, comfortable uniform (we're talking t-shirts & shorts)
  • Growth opportunities in an established organization
Qualifications

What You Need:

  • At least 5 years of experience working in, or overseeing, a physical operation with supervisory experience, required.
  • Ability to lead and manage a team, including scheduling, training, and performance evaluations.
  • Certified Marina Manager (CMM) from the Association of Marina Industries (AMI) preferred but not required.
  • First aid, CPR, and other safety certifications are preferred.
  • Awareness of environmentally friendly practices to minimize the marina’s ecological footprint.
  • Independence & intuition; curiosity & creativity.
  • Solid problem-solving skills: the ability to address immediate needs and quickly find resolutions to issues.
  • A strong willingness to learn not just the immediate duties, but those of the entire marina operation.
  • Develop and implement marketing strategies to increase marina occupancy, boat rentals, and ancillary income.
  • Understand Key Metric Results, customer satisfaction and operational efficiency.
  • Understanding of organizational financial processes and knowledge of profit and loss statements.
  • Plan and prioritizes and make deadlines aligned with organizational goals.
  • Top-notch verbal and written communication skills.
  • Overseeing the supply and storage of marina equipment, parts, and materials.
  • An associate’s degree: a bachelor’s degree is preferred.
  • Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
  • Familiarity with marina management software, booking systems, and general office tools.

Skills Required

  • At least 5 years of experience working in or overseeing a physical operation, including supervisory experience
  • Ability to lead and manage a team, including scheduling, training, and performance evaluations
  • Awareness of environmentally friendly practices
  • Independence, intuition, curiosity, and creativity
  • Solid problem-solving skills and ability to resolve operational issues quickly
  • Willingness to learn the entire marina operation
  • Ability to develop and implement marketing strategies to increase marina occupancy, boat rentals, and ancillary income
  • Understanding of key metrics, customer satisfaction, and operational efficiency
  • Understanding of organizational financial processes and profit and loss statements
  • Ability to plan, prioritize, and meet deadlines aligned with organizational goals
  • Strong verbal and written communication skills
  • Experience overseeing the supply and storage of equipment, parts, and materials
  • Associate's degree
  • Bachelor's degree
  • Certified Marina Manager certification from the Association of Marina Industries
  • First aid, CPR, and other safety certifications
  • Proficiency with Microsoft Office Suite
  • Familiarity with marina management software, booking systems, and general office tools
Am I A Good Fit?
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The Company
160 Employees
Year Founded: 1981

What We Do

Founded in 1981, Morningstar Properties, LLC is a vertically integrated real estate developer, owner, fund manager, and operator specializing in specialty real estate assets. The company focuses on developing and acquiring state-of-the-art self-storage and marina facilities, with a growing portfolio of more than 100 storage properties and marinas across the United States, dedicated to providing superior customer experiences.

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