Operations Manager

JOIN OUR TEAM!

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
  involvement, & philanthropic outreach efforts.
• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance 
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

Now Hiring: Operations Manager
Location: Delta by Marriott, Wichita Falls

Essential Responsibilities – Front Office:

• Supervise Front Office operations including recruiting, hiring, training, development, performance evaluations, and progressive discipline.

• Maintain OHM and brand service standards, ensuring all guest needs are met with world-class service.

• Achieve budgeted revenues and expenses while maximizing profitability related to guest services.

• Serve as liaison with Housekeeping, Food & Beverage, Sales, and Engineering departments.

• Contribute to the profitability and guest satisfaction of all hotel departments.

• Attend and participate in property revenue meetings to maximize revenue and profit across all areas.

• Develop short- and long-term financial and operational plans for the Front Office department.

• Actively participate in hotel sales efforts.

• Collaborate on creation, management, and operation within property budget and expense plans.

• Partner with senior property leadership, holding them accountable for Creating Exceptional Guest Experiences & Achieving Profitability.

• Increase guest satisfaction through team member development, job engineering, and quality service.

• Manage Front Office operations to ensure maximization of RevPAR and overall profitability.

• Maintain procedures for cash handling, credit control, and financial transactions.

• Maintain security procedures for monies, guest safety, and emergencies.

• Collaborate with leadership team on reputation management, providing timely responses to guest reviews and concerns.

• Schedule team members based on labor standards and forecasted occupancy.

• Ensure staff is properly trained to OHM and brand standards.

• Support team member recognition and engagement programs.

• Ensure compliance with local, state, and federal laws and regulations.

• Report to scheduled shifts on time and in uniform per company policy.

• Take initiative to greet guests in a warm and friendly manner.

• Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.

• Perform other duties as required or requested.

Essential Responsibilities – Housekeeping:

• Supervise Housekeeping operations including hiring, training, mentoring, motivating, coaching, evaluations, and progressive discipline.

• Assist General Manager with development of annual departmental budget; monitor performance against plan.

• Establish and maintain cost control systems for staffing, inventory, and supplies.

• Enforce OHM and brand policies and procedures.

• Ensure guest needs are met or exceeded through world-class guest service.

• Schedule staff based on labor standards and forecasted occupancy.

• Maintain room quality based on hotel objectives.

• Monitor cleanliness in rooms, storage areas, laundry, restrooms, and public spaces.

• Accurately report guest room status to Front Office.

• Enforce procedures for handling lost and found items.

• Support team member recognition and engagement programs.

• Report to scheduled shifts on time and in uniform per company policy.

• Know and comply with all company policies and procedures.

• Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.

• Perform other duties as required or requested.

Skills & Abilities:

• Strong leadership, management, organizational, and communication skills.

• Ability to spot and resolve problems efficiently.

• Excellent verbal and written communication skills.

• Ability to deliver measurable results.

• Ability to motivate and work effectively with a variety of personality types, maintaining tact and diplomacy.

• Ability to multitask and prioritize.

• Proficiency in Microsoft Word, Excel, and related software.

Education & Experience:

• Four-year undergraduate degree in Management, Hotel Management, or Business.

• Two years of supervisory experience preferred, plus one year of line-level experience OR an equivalent combination of education and experience.

Hours:

• Scheduling may vary and include nights, weekends, and holidays due to the nature of the business.

Physical Requirements of the Position:

• Heavy work: exerting 50–100 pounds occasionally, 25–50 pounds frequently, and 10–20 pounds constantly to move objects.

• Significant walking and standing required.

Physical Activity of the Position:

• Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, picking/pinching with fingers, typing, grasping, feeling, talking, hearing, repetitive motion.

Visual Acuity Requirements:

• Must have visual acuity to ensure accuracy, neatness, and thoroughness of assigned work (custodial, food services, general labor, etc.) or to make general facility observations (security, inspection, etc.).

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.