At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This Position reports to:
IS Service Owner – Business Process AutomationIS Operations Manager for HyperAutomation - PowerPlatform service
Reporting Line: IS Service Owner
Your role and responsibilities:
In this role, you will be accountable for operations of low-code / no-code solutions delivered & maintained on Microsoft PowerPlatform by the FPDS Hyperautomation service, primarily for Finance stakeholders & teams. You will ensure existing tools are maintained in accordance with ITIL processes and within established SLAs, that issues are resolved in an effective and timely manner with minimal business interruption, and that any new tools built or taken over by the service are smoothly onboarded for continued operations. You will have to coordinate activities between different technical teams, vendors and business stakeholders; take responsibility for infrastructure components; support budget management activities.
This job is #L1 Hybrid
- Manage end-to-end Power Platform service operations, ensuring stable performance across PowerApps environments, SharePoint data stores, service accounts, permissions, and governance records maintained in CMDB, ServiceNow, CESAR, and provisioning systems.
- Lead application onboarding, transition, and offboarding activities, ensuring compliance with established processes, timely completion of assessments, documentation, knowledge transfer, and efficient decommissioning of obsolete services.
- Oversee ITSM processes including Incident, Change, and Problem Management, driving SLA adherence, coordinating cross-functional teams, monitoring RCA quality, tracking resolution timelines, and implementing preventive actions to minimize recurring issues.
- Drive process transformation and continuous improvement initiatives through automation, workflow optimization, KPI development, service metrics analysis, and adoption of new Power Platform capabilities to enhance operational efficiency and service quality.
- Collaborate with stakeholders, vendors, and service owners to manage service delivery, resource capacity, budgeting, cost optimization, accruals, invoicing, and performance governance while ensuring business alignment and operational excellence.
Qualifications for the role
- IT Service Management & Operations: 7+ years of experience managing Incident, Change, and Problem Management processes within ITIL frameworks, ensuring SLA compliance, service stability, effective governance, and operational excellence.
- Process Optimization & Automation: Proven expertise in process design, documentation, standardization, and transformation, leveraging automation opportunities and technology solutions to streamline workflows and improve service efficiency.
- Problem Management & Root Cause Analysis: Strong analytical skills with extensive experience conducting root cause investigations, managing known errors, driving preventive actions, and implementing sustainable solutions to reduce recurring incidents.
- Monitoring, Metrics & Platform Management: Experienced in defining, tracking, and reporting KPIs through dashboards and analytics tools, with hands-on knowledge of ticketing systems, CMDB, reporting platforms, and Power Platform technologies.
- Stakeholder Coordination & Project Delivery: Skilled at leading cross-functional initiatives including application transitions, M&A projects, service handovers, and operational changes while effectively coordinating technical teams, vendors, and business stakeholders.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.
Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.
Recruitment Fraud Warning
ABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process.
View current job openings and apply at: https://careers.abb/global/en/home
For more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning
Skills Required
- 7+ years of experience managing Incident, Change, and Problem Management processes within ITIL frameworks
- Experience ensuring SLA compliance, service stability, governance, and operational excellence
- Expertise in process design, documentation, standardization, transformation, and automation
- Experience conducting root cause investigations, managing known errors, and implementing preventive actions
- Experience defining, tracking, and reporting KPIs through dashboards and analytics tools
- Hands-on knowledge of ticketing systems, CMDB, reporting platforms, and Power Platform technologies
- Experience leading application transitions, M&A projects, service handovers, and operational changes
- Ability to coordinate technical teams, vendors, and business stakeholders
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
-
Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
-
Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
-
Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
