As a Product Portfolio Operations Manager in Operations Cross Product Strategy (OCPS), you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line. You will drive targeted initiatives to optimize business processes and enable scalable, sustainable change. You will be responsible for identifying opportunities in an assigned area and partnering with business leaders and other cross-functional partners as needed, such as risk and controls, to deliver measurable improvements, accelerate adoption of AI-enabled solutions, and foster a culture of innovation and accountability.
- Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
- Identify, design, and implement process improvements that minimize manual work, eliminate unnecessary tasks, and consolidate activities to reduce handoffs, expedite timelines, and improve the client and employee experience.
- Influence and implement policy and procedure changes to streamline operations, enhance quality, and optimize risk management.
- Partner with cross-functional teams to ensure readiness, manage dependencies, and deliver benefits realization for process improvement initiatives.
- Communicate complex challenges and solutions clearly to diverse audiences, tailoring messaging for senior management, stakeholders, and project teams and foster a culture of innovation, continuous improvement, and accountability—encouraging creative problem-solving and the adoption of new technologies.
- Manage multiple priorities in a highly complex environment, applying structured problem-solving and process improvement techniques.
- Foster an inclusive culture that supports individual growth and career mobility.
- 5+ years of experience or equivalent expertise in program management or performance optimization
- Demonstrated ability to lead cross-functional teams through influence and drive adoption at scale.
- Expertise in transformation delivery: integrated planning, dependency management, stakeholder readiness, and benefits realization tracking.
- Strong leadership and team management skills, including leading cross-functional teams.
- Excellent verbal and written communication skills for effective stakeholder engagement.
- Ability to lead within a highly complex environment and adapt to change.
- Proven track record of managing multiple priorities simultaneously.
- Background in Consumer Banking, Business Banking, and Credit Cards
- Experience with portfolio-level tracking and process improvement initiatives
- Familiarity with large-scale product portfolios and operational optimization
- Experience in change management and process improvement methodologies (e.g., Lean, Six Sigma, Kaizen)
- Experience in fostering innovation and continuous improvement within product teams
- Experience supporting more than one CCB Operations Function/Line of Business
Visa sponsorship is not available for this position
Work Schedule: Full-time in office, on a 40-hour per week schedule in listed location only.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- 5+ years of experience or equivalent expertise in program management or performance optimization
- Ability to lead cross-functional teams through influence and drive adoption at scale
- Expertise in transformation delivery, including integrated planning, dependency management, stakeholder readiness, and benefits realization tracking
- Strong leadership and team management skills, including leading cross-functional teams
- Excellent verbal and written communication skills for stakeholder engagement
- Ability to lead in a highly complex environment and adapt to change
- Proven ability to manage multiple priorities simultaneously
- Background in Consumer Banking, Business Banking, or Credit Cards
- Experience with portfolio-level tracking and process improvement initiatives
- Familiarity with large-scale product portfolios and operational optimization
- Experience with change management and process improvement methodologies such as Lean, Six Sigma, or Kaizen
- Experience fostering innovation and continuous improvement within product teams
- Experience supporting more than one Consumer & Community Banking Operations function or line of business
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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