The Role
Manage road freight operations by developing carrier relationships, negotiating transportation rates, assigning trucks to customer loads, monitoring shipments, resolving issues, and securing backup carriers. The role also involves researching new carriers, analyzing market trends and seasonality, supporting supply chain solutions, and meeting customer shipment requirements. It is fully onsite in Lyon and requires strong English communication, negotiation, problem-solving, and teamwork skills.
Summary Generated by Built In
sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we're moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we're building an ecosystem that is leading the industry into the 21st century.
We are a growing team looking for an Operations Manager to join our Operational department to help us on our journey to revolutionize road freight logistics. The role is located in our Lyon office and is full onsite.
WHAT YOU WILL DO …
As an Operations Manager, you’ll work on interesting responsibilities like building contractual relationships as well as negotiating spot market commitments with carriers. You will be responsible for calling carriers based on interest generated from our customers. Providing day to day status updates, identifying issues, seeking input from others to help determine the best course of action, and implementing solutions. Applying trucks to loads in contractual as well as transactional commitment. Specific responsibilities will vary depending upon the type of assignment. In this role, you will:
- Develop supply chain solutions in order to effectively support our customer go-to-market strategy
- Resolve problems, including identifying issues, thinking critically, seeking input to determine the best course of action, and implementing solutions
- Maintain and grow relationships with customer and carrier accounts identifying opportunities for additional collaboration
- Research new carriers in the marketplace, generate leads, and build new carrier relationships
- Conduct calls with carriers to determine carrier availability, commitment, and negotiate transportation rates
- Ensure that specific customer load requirements are met on committed and/or ad-hoc shipments
- Identifies backup carriers for critical situations
- Study and understand market trends and seasonality
- Aware of and is aligned with the branch strategy and vision
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
WHAT WE ARE LOOKING FOR …
- Bachelor’s degree or equivalent experience
- 2 years of experience in a road freight role and experience as a Freight Forwarder, Operations Representative, or Transport Manager
- Excellent English communication skills (verbal and written), Spanish/Italian can be a plus
- Entrepreneurial character and international mindset
- Strong ability to persuade, motivate, negotiate, and influence others
- Ability to thrive under deadlines and work in a team environment, while also delivering independent results
- Proactive and problem-solving mindset
WHY CHOOSE SENNDER …
We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.
Dynamic Scale-Up sennder is at a pivotal stage – transitioning from a scale-up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face-to-face connections across our offices remain central – it's not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.
Put Your Stamp on the Industry We operate in a complex and ever-changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands-on in creating sustainable, meaningful solutions that help businesses thrive.
Employee Well-Being We make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person. There is something special about the people at sennder that goes beyond just ‘work’.
Your Growth, Rewarded We believe in rewarding our team for their commitment and contributions to our long-term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. We're excited to grow with you!
Vibrant Workspaces Our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location’s own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan! We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments.
We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe.
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Learn more about us on our career website.
Skills Required
- Bachelor's degree or equivalent experience
- Two years of experience in a road freight role
- Experience as a freight forwarder, operations representative, or transport manager
- Excellent English verbal and written communication skills
- Spanish or Italian language skills
- Ability to persuade, motivate, negotiate, and influence others
- Ability to work under deadlines and in a team environment while delivering independent results
- Proactive and problem-solving mindset
- Entrepreneurial character and international mindset
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The Company
What We Do
sennder – Europe’s #1 digital freight-forwarder platform for Full Truck Loads. sennder is a leading digital road freight forwarder in continental Europe, linking large commercial shippers with small freight carriers. With its in-house-developed platform, sennder provides a new level of automation, transparency and efficiency to the European €300 billion road freight market, which until now has been dependent on paper, phone and fax and characterized by multi-layer subcontracting. sennder’s digital connection to over 40,000 trucks allows for almost unlimited capacities, no matter what time of the day. sennder digitalizes the truckload-shipping ecosystem by providing mobile apps to drivers, fleet management tools to carrier managers and logistics management solutions to shippers. Real-time booking, a designated contact person always on hand, as well as precise live tracking, bring full transparency to any logistics supply chain. By integrating directly with the shippers’ Transport Management and Freight Management Systems via APIs and by cutting the multiple middle men, sennder increases efficiency and reduces cost for all stakeholders
