The Role
Manage front office and food & beverage operations including training, scheduling, and daily duties; run weekly staff meetings and trainings; enforce budgeted productivity and accounting procedures; oversee safe security and audits; forecast monthly financials and analyze performance; conduct manager interviews and hiring per SOPs; assist sales by meeting clients and tours; and ensure property cleanliness and preventive maintenance.
Summary Generated by Built In
The Senior Front Office Manager is responsible for leading all Front Office operations, ensuring exceptional guest experiences while driving operational efficiency, associate engagement, and financial performance. This role oversees Front Desk, Bell Services, and related front office functions, providing leadership, coaching, and support to managers and associates. The Senior Front Office Manager partners closely with all departments to deliver seamless service.
Responsibilities:
- Lead all Front Office and Guest Services operations, ensuring exceptional guest satisfaction and prompt resolution of guest concerns.
- Recruit, train, coach, develop, and manage Front Office associates while maintaining high morale and service standards.
- Oversee scheduling, payroll, labor productivity, revenue optimization, occupancy management, and forecasting.
- Ensure compliance with company policies, cash handling procedures, credit policies, audits, and operational standards.
- Maintain strong communication and collaboration with Housekeeping, Reservations, Accounting, and other departments.
- Monitor VIP arrivals, guest requests, lost and found, key control, supplies, and daily operational reports.
- Participate as Manager on Duty (MOD) and lead the team in delivering luxury service standards and achieving guest satisfaction goals.
- Drive department performance by focusing on guest service scores, financial results, operational efficiency, and associate engagement.
Requirements
- Degree in Hospitality, Tourism or related.
- Experience with hotel PMS systems, preferably Opera.
- Able to work long hours as sometimes required.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Advanced English required.
- Due to visa restrictions,
at the moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian
nationals is a legal requirement tied to the specifics of the TN visa, not a
preference of the employer.
Benefits
Relocation:
TN Visa sponsorship for qualified candidates from Mexico and Canada.
One-way flight from home city to the U.S.
Housing available either single or double. $850/month for double and $1,750/month for single. Includes all utilities and WIFI.
General:
72K annual gross salary.
10 Days of vacations after 1 year.
Insurance Provided.
Bonus 15%.
Skills Required
- At least 6 years progressive experience in a hotel or a related field.
- Experience as an Operations Manager, Front Office Manager or Hotel Manager.
- Degree in Hospitality, Tourism or related.
- Effective verbal and written communication with all levels of employees and guests.
- Advanced English.
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The Company
What We Do
Homma Talent is an international hospitality recruitment firm dedicated to bridging the labor shortage in the United States by connecting exceptional companies with outstanding Mexican and Canadian talent. They provide tailored hospitality solutions and specialized consultancy to hotels, utilizing TN visas to facilitate smooth international career transitions and foster excellence and growth within the North American hospitality market.
