Operations Manager

We're looking for an experienced Operations Manager to lead our Channels team and drive commercial performance across our marketplace distribution and pricing strategy.

This is a highly analytical leadership role for someone who enjoys solving complex operational challenges using data. You'll be responsible for managing a high-performing team, optimising channel performance, driving pricing and revenue initiatives, and leading strategic projects that improve commercial outcomes.

• Lead, coach and develop a team responsible for channel operations and marketplace performance.
• Set clear objectives, monitor performance and create a high-performing, data-driven culture.
• Prioritise work across the team to ensure operational excellence and delivery against business goals.

• Develop and execute pricing strategies that maximise revenue while balancing occupancy, profitability and host returns.
• Design, implement and evaluate pricing experiments to identify opportunities for commercial growth.
• Monitor revenue performance across channels and recommend improvements based on data and market trends.

• Own relationships with online travel agencies and booking platforms.
• Drive expansion across distribution channels, ensuring seamless onboarding, integrations and ongoing optimisation.
• Identify opportunities to improve channel performance, visibility and conversion.

• Analyse operational and commercial data to identify trends, risks and opportunities.
• Build and interpret dashboards using SQL and BI tools such as Looker or Tableau.
• Translate complex data into clear recommendations for senior stakeholders.
• Define KPIs and measure the success of strategic initiatives.

• Lead cross-functional initiatives that improve operational efficiency, scalability and commercial performance.
• Work closely with Product and Engineering to prioritise system improvements and integrations.
• Identify process improvements that enhance both internal operations and customer outcomes.

• Previous experience managing and developing high-performing teams.
• Experience in Revenue Operations, Commercial Operations, Strategy, Marketplace Operations or a similar analytical leadership role.
• Strong commercial acumen with experience developing pricing or revenue optimisation strategies.
• Advanced analytical skills with strong SQL capability and experience working with BI tools such as Looker, Tableau or Power BI.
• Comfortable analysing large datasets and turning insights into business decisions.
• Experience leading cross-functional projects from concept through to implementation.
• Excellent stakeholder management skills with the ability to influence across technical and non-technical teams.
• Highly organised, naturally curious and motivated by solving complex operational problems.

• Enviable company culture - we've put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work
• Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
• Pension - We provide a pension scheme for all permanent employees, in line with government requirements
• MacBook - For business use
• 25 days annual leave - plus an extra day off on your birthday (because who wants to work on their birthday