OPERATIONS MANAGER

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121).
The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provides temporary shelter, and connects individuals and families to stable housing with a focus on accountability, empathy, and equity.
DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.
The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.
The Department of Homeless Services is recruiting for three (3) Administrative Director of Social Services M-I to function as Operations Managers who will:
- Supervise a team of professionals responsible for the daily management of a facility that provides intake and temporary housing assistance to single adult men through the Department of Homeless Services (DHS).
- Collaborate with the Directors of Intake to ensure that residents receive essential services in a safe, clean, and secure environment, while adhering to the Agency standards, OTDA regulations, and local health and sanitation codes.

- Supervise a diverse staff, including supervisors, SAIs, Community Coordinators, and various support personnel tasked with maintaining the facility for men seeking access to City-run shelters or other DHS-managed housing.
- Manage operational oversight, including bed management, accurate nightly census reporting to the Vacancy Control Unit, ensuring adequate staffing, conducting nightly bed checks, and addressing residents' needs. Manage the proper storage of client property in line with the Agency policies and oversee the distribution of meals, transportation fares, and other necessary services, while also training and supervising staff to optimize performance and resource utilization for clients.
- Ensure adherence to all operational procedures while overseeing the cleanliness of the facility, including office spaces, common areas, and client areas, in line with the Agency and regulatory standards.
- Maintain necessary logs to accurately document daily activities and reports.
- Assess and evaluate the job performance of subordinates through observation, record-keeping, and performance discussions, while enforcing and implementing the Agency program guidelines.
- Assist with intervening and managing crisis as they relate to clients and staff.
- Supervise crises involving clients and staff, implementing strategic goals and operational plans to meet unit objectives.
- Oversee building operations, continuously evaluate the program, and make policy recommendations to enhance efficiency.
- Ensure fair and equitable treatment of all clients at Single Men’s Adult Intake, interpreting the Agency policies and procedures to guarantee compliance with relevant state and local laws, rules, and regulations.
Hours/Schedule: Various Schedules.
ADMINISTRATIVE DIRECTOR OF SOC - 10056

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or
2. Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:
(A) A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or
(B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in “2(A)” above for each year of experience up to a maximum of three years; or
(C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.
However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.