Operations Manager

GENERAL DESCRIPTION
Responsible for managing and directing all aspects of operations of Distribution and Fulfillment
Center. This position is responsible for the optimal performance of operations and distribution
departments, continuous improvement, quality improvement initiatives, retention and morale,
client satisfaction and KPI delivery. Must ensure that the processes, equipment,
documentation, and personnel are in place to meet the business objectives of the company.
ESSENTIAL JOB FUNCTIONS
1. Oversee all facility operations including Fulfillment, Production, and Reverse
Logistics
2. Manages the process through supervisors and, in some cases, team leaders. Overall
staff size normally includes full-time supervisors and direct labor employees
(permanent and contract).
3. Ensures that processes are in place and works with QA on gap analysis and internal
audits of those processes
4. Reviews or establishes staffing plans.
5. Determines or has major influence in employee hiring, training, evaluation, salary
increases, promotions, and terminations.
6. Ability to labor plan all essential functions of an operation.
7. Work with engineers on project quotes and manufacturing layouts for kitting and
refurbishment projects
8. Demonstrates financial responsibility, including budgeting and forecasting, financial
controls, and expenses.
9. Initiate and communicate disciplinary action when needed.
10. Manage to customer SLA’s to ensure adherence to expectations
NON-ESSENTIAL JOB FUNCTIONS
1. Other duties as required.

POSITION QUALIFICATIONS
2. Education: Bachelors degree in business, supply chain/logistics, or related area.
3. Experience: Minimum of 5 years Operation Manager experience, with exposure to
an ISO distribution environment, including successful management of a diverse staff
of directly related experience.
4. Demonstrated expertise in warehouse systems and inventory practices.
5. Demonstrated results in Lean operations, six sigma, and driving process
improvements.
6. Demonstrated ability to perform effectively deliver results working with cross
functional teams.
7. Ability to work effectively with clients to resolve client and business issues.
8. Demonstrated excellent team facilitation skills, including the ability to lead, motivate,
guide, listen to, and assist others in functioning as a team and in attaining
organizational goals and department objectives.
9. Must be able to operate and train others on forklift and pallet jack operations.
10. Must be detail oriented and able to work in a fast paced environment under pressure.
11. Ability to work independently and be a self–starter.
12. Must have good time management skills.
13. Proficient PC skills, including Microsoft Office.
14. Ability to react to change productively and handle other tasks as required.
WORKING CONDITIONS
1. General climate controlled office environment within a warehouse facility.
2. Prolonged sitting and repetitive motion due to extended computer use.
3. Frequent exposure to production, distribution area working conditions, including
noise, and dust exposure and lift truck traffic.
4. Stress related to conflicting priorities and meeting schedule deadlines.
PHYSICAL REQUIREMENTS
1. Ability to push, pull, and lift at least 50 lb
DISCLAIMER: The above information is intended to describe the general nature of this position
and is not to be considered a complete statement of all duties, responsibilities, and
requirements.
EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants
will receive consideration for employment without regard to race, color, religion, sex, national
origin, disability status, protected veteran status or any other characteristic protected by law.
ModusLink participates in the federal E-Verify program to confirm the identity and employment
authorization of all newly hired employees. For further information about the E-Verify program,
please click here: http://www.uscis.gov/e-verify/employees.