Join us as an Operations Manager
- Drive operational performance through effective planning, governance and stakeholder management, making sure the function delivers against priorities, manages risk effectively and continuously improves
- You’ll improve operational service delivery performance by embedding voice of customer feedback, driving continuous improvement across our core colleague lifecycle processes
- Working collaboratively across the four service capabilities, you’ll proactively identify service enhancements and deliver seamless experiences for our colleagues
- We're offering this role at vice president level
What you’ll do
Be the driving force behind improving the colleague experience, shaping smarter services and delivering meaningful change across the end-to-end colleague lifecycle. In this pivotal role, you’ll be accountable for driving and delivering service improvement across the end-to-end colleague lifecycle from the point at which a colleague onboards to the point they leave the bank.
You’ll also be:
- Managing a small change backlog, delivery plan and define an engaging comms strategy to seamlessly land enhancements with the business
- Providing leaders with timely insight, analysis, options and recommendations to support operational, investment and prioritisation decisions
- Leveraging colleague feedback, service insights and journey performance data to improve services and enhance experiences across the colleague lifecycle
The skills you'll need
We're looking for an Operations Manager with experience delivering business operations, service management, operational delivery or programme support within a complex organisation.
You’ll bring a strong understanding of portfolio management, operational governance, service management, continuous improvement, resource planning and business operations, enabling effective delivery, informed decision-making and sustainable business performance. You’ll also bring strong stakeholder management and influencing skills, with the ability to build productive relationships across teams, functions and external partners.
You’ll demonstrate:
- The ability to manage competing priorities, stakeholders, suppliers, risks and dependencies while delivering against agreed objectives
- A track record of implementing operational improvements and embedding sustainable change into business-as-usual activities
- Strong supplier management capability, including service reviews, performance oversight and relationship management within a controlled environment
- Strong analytical skills, with experience interpreting operational, financial and service performance data to inform decisions and identify improvement opportunities
- Deep expertise in Workday colleague lifecycle processes and their application across the employee journey
- Experience designing and implementing ServiceNow processes
- Deep expertise in service blueprinting and process design
Hours
45Job Posting Closing Date:
02/10/2026Skills Required
- Experience delivering business operations, service management, operational delivery, or program support within a complex organization
- Understanding of portfolio management, operational governance, service management, continuous improvement, resource planning, and business operations
- Strong stakeholder management and influencing skills
- Ability to manage competing priorities, stakeholders, suppliers, risks, and dependencies
- Track record of implementing operational improvements and embedding sustainable change into business-as-usual activities
- Strong supplier management capability, including service reviews, performance oversight, and relationship management
- Strong analytical skills interpreting operational, financial, and service performance data
- Deep expertise in Workday colleague lifecycle processes across the employee journey
- Experience designing and implementing ServiceNow processes
- Deep expertise in service blueprinting and process design
NatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
