Operations Manager- Virgina Beach

Operations Manager

Description: Operations Manager focuses on fundamental business issues — managing risk, increasing revenues, controlling costs. Provides direct management oversight for all DDI branches, clients and  subcontractors in their assigned area. Additionally, this role provides leadership, coaching and direction to develop talent within the organization. Interacts with customers, sales personal, third parties and internal departments regularly to identify opportunities and resolve any business challenges proactively if possible. 

Responsibilities:

• The Operations Manager leads, manages, and sets direction for all branches.

• Strategize and implement changing operational requirements to gain continued compliance and standards improvement for remote sites.

• Establish efficient management model to provide for execution of our delivery model.

• Meet or exceed all safety and compliance goals.

• Meet customer service commitments and create a customer satisfaction culture. 

• Continuously increase route density and route profitability.

• Maintain a high level of employee satisfaction. 

• Increase participation in the gallons programs. 

• Regional escalation point for branch level communicates with customers to resolve customer satisfaction issues. Determines accountability and process for resolving issues and ensures appropriate and timely follow-up with customer. 

• Reviews rec sheets and actual time worked and submits weekly reports for payroll.

• Overall responsibility for accuracy of all paperwork such as rec sheets and IFTA reports.

• Identifies training deficiencies and makes recommendations and provides for training needs.

• Identify longer-term trends and recurring issues and implement solutions to optimize productivity and efficiency.

• Monitor and manage overtime hours worked with the goal of decreasing the trend of cost of overtime expenses.

• Evaluate employee performance and communicate positive and negative feedback to employees. Ensure all performance is documented according to company policy. Provide direction and manage employee performance issues to resolution. 

• Identify and develop talent to meet organizational needs. Continuously works to raise the performance bar through coaching and employee development.

• Interviews potential candidates for hire and makes hiring recommendations.

• Communicates company policies and procedures to employees. 

Knowledge and Experience:

• Supervisory experience preferred especially in a transportation environment.

• Experience with P&L management.

• Strong command of Excel and good command of analytics.

• Management training and mentoring experience.

• Excellent communication skills to professionally and effectively deal with customer issues and motivate employee performance.

• Strong organizational skills to prioritize tasks under time constraints.

This job description lists the primary responsibilities and duties for this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. In the event that management exercises its right to assign or reassign duties and responsibilities a review with be given at that time to determine any change in compensation