What You'll Do
- Manage daily operations related to trustee services, title insurance, and default loan processing.
- Lead, coach, and develop a team of operations professionals to ensure productivity, accuracy, and accountability.
- Monitor workflows, service levels, and operational performance metrics to ensure timely and compliant execution.
- Identify operational inefficiencies and implement process improvement initiatives to streamline procedures and reduce risk.
- Ensure compliance with state and federal regulations, investor guidelines, and company policies related to default servicing and foreclosure processes.
- Collaborate cross-functionally with legal, servicing, title, and compliance teams to resolve issues and improve operational effectiveness.
- Review operational reports, audits, and quality control findings to maintain high standards of accuracy and performance.
- Assist in developing and documenting operational procedures, best practices, and training materials.
- Support escalated customer, client, or vendor issues with professionalism and urgency.
- Foster a culture of continuous improvement, accountability, and teamwork.
What You'll Bring
- 5+ years of experience in trustee operations, foreclosure/default servicing, title insurance, or related mortgage operations.
- Prior management or supervisory experience leading operational teams.
- Strong knowledge of default loan processes, foreclosure timelines, trustee sale procedures, and title insurance practices.
- Demonstrated experience with process improvement and operational efficiency initiatives.
- Excellent attention to detail and organizational skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent verbal and written communication skills.
- Proficiency with operational systems, reporting tools, and Microsoft Office applications.
Preferred Qualifications
- Leadership experience within trustee companies and REO title organizations.
- Knowledge of regulatory, investor and compliance requirements related to default servicing and foreclosure operations.
Core Competencies
- Leadership & Team Management
- Operational Excellence
- Process Improvement
- Regulatory Compliance
- Problem Solving & Decision Making
- Attention to Detail
- Communication & Collaboration
- Accountability & Ownership
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Skills Required
- 5+ years of experience in trustee operations, foreclosure/default servicing, title insurance, or related mortgage operations.
- Prior management or supervisory experience leading operational teams.
- Strong knowledge of default loan processes, foreclosure timelines, trustee sale procedures, and title insurance practices.
- Demonstrated experience with process improvement and operational efficiency initiatives.
- Excellent attention to detail and organizational skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent verbal and written communication skills.
- Proficiency with operational systems, reporting tools, and Microsoft Office applications.
- Leadership experience within trustee companies and REO title organizations.
- Knowledge of regulatory, investor and compliance requirements related to default servicing and foreclosure operations.
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
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Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
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Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
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Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
First American Title Insights
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
