About THG
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
Location: Icon 1, WA15 0AF
About Central Functions
Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.
About Operational Excellence:
Operational Excellence at THG delivers world-class Operations Transformation across the nutrition division and the wider group, identifying and implementing operational efficiencies and enabling global growth.
Due to our continued growth and expansion, we are seeking an Operations Manager who will be responsible for ensuring that THG delivers operationally. The successful candidate will liaise with internal departments such as Fulfilment Operations, Tech, Merchandising, Trading and Marketing, while working with our external suppliers and the client-facing team to ensure expectations are managed with regards to performance and timetabling for rolling out new services.
This is a great opportunity for an experienced Operations & Supply Chain Professional who has a good understanding of e-commerce solutions and the ability to forge strong networks required to deliver a premium service.
Responsibilities:
- Implementing and championing operational excellence across THG.
- Setting and reviewing budgets and managing cost with clients and internal teams.
- Maintaining detailed records, generating reports and developing presentations to support client management and identify improvement opportunities.
- Onboarding & operational set up of new Ingenuity clients.
- Gathering and assessing client requirements.
- Liaising with client teams and providing consultancy support for operational counterparts.
- Supporting system set up (delivering pricing, availability keys, reporting subscriptions, allocation set up, supplier set up).
- Set up of new ops processes (bespoke packaging, IB/OB, storage requirements etc) for clients and internal divisions.
- Supporting the implementation and development of new operational capabilities / services across the group.
- Day to day management of a portfolio of existing Ingenuity clients.
- Acting as point of contact for all operational support (for both internal brands and external Ingenuity clients).
- Review of Key Performance Indicators (dispatch volumes, NDD SLAs, outstanding order management, stock reconciliations) and action on them as required.
- Fulfilling ad hoc client requirements (e.g. Kitting, RTM, IWT).
- Consultancy support for BD, CS, Trading & Strategy (e.g. Compliance questions, operating models, cross-border information etc).
- Firefighting and Continuous Improvement activity (failed / outstanding orders, customer complaints, damages, system failures).
- Process efficiency and capacity creation.
Requirements:
- Experience with 3rd party marketplace integrations and management
- Experience with direct-to-consumer cross-border trade (EMEA, APAC, Middle East and The US)
- A strong understanding of Operations with experience at an FMCG company
- Good understanding of warehouse and fulfilment processes
- Strong analytical skills and highly computer literate; advanced excel skills
- Customer and Supplier focused - experience of working collaboratively with suppliers.
- Excellent communication and influencing skills to develop strong relationships internally and externally
- Good at working within a team in a fast paced company
- Able to prioritise and allocate time effectively
- Diligent in completion of tasks and projects
- Strong team player
- Highly organised and motivated
Benefits:
Career Development
- Access bespoke development programmes that have been designed and developed by our in-house L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
- 25 days annual leave plus bank holidays.
- Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12-months.
Wellbeing Support
- Access face-to-face and virtual appointments with our in-house GP.
- Access our in-house CBT therapist.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
- State-of-the-art on-site gym.
- Access to our on-site physio.
Other Perks
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
- Access to on-site barber.
- Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
What We Do
THG (www.thg.com) is a vertically integrated, digital-first consumer brands group, retailing its own brands predominantly in beauty and nutrition, plus third-party brands, via its proprietary, end-to-end, e-commerce technology, infrastructure and brand-building platform (THG Ingenuity) to an online and global customer base.
