Operations Manager - Specialty

Pay Range:$38.36 - $53.82 The Specialty Services Operations Manager is responsible for the management, coordination, and supervision of all day-to-day clinic operations. This position must also coordinate services with other SEARHC locations, multiple ancillary departments (facilities, laboratory, radiology, pharmacy, IT, infection control, etc.) as well as our strategic partners (ANMC, Swedish and Seattle Children’s) under the guidance of the Director of Specialty Services to provide seamless continuity of care throughout the spectrum of clinic services.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Directs staff in the planning, development, and implementation of day-to-day clinic operations; implements administrative policies and procedures ensures appropriate communication with staff at all levels.
• Carefully monitors financial operations of clinics departments and ensures effective revenue cycle management.
• Collaborates with other SEARHC departments and locations to ensure effective clinic operations, patient flow and compliance,
• Addresses patient and other customer complaints; incorporates customer feedback into the development of clinic policies, procedures, and planning.
• Implements and monitors objectives consistent with the SEARHC Strategic Health Plan, Key Performance Indicators, quality measures and business plans.
• Utilizes continuous quality improvement tools to address operational issues and adherence to regulatory and accreditation standards.
• Promotes and shares information with clinic team members.
• Optimizes personnel and financial resources, works with Director of Specialty Services to prepare the annual budget for specialty services and ensures efficient delivery of health care services within allotted budget.
• Identifies areas of needed staff development and facilitates training and coordinates participation in appropriate Consortium wide training opportunities.
• Works collaboratively with providers and affected departments to implement growth plan, identifying barriers and designing solutions.
• Facilitates and participates in quality improvement activities to monitor compliance with high standards of patient care, and to identify areas needing focus for performance improvement
• Supervises assigned employees and is responsible for recruiting, hiring, coordinating training, and evaluating employees as well as other personnel activities.
• Communicates potential administrative concerns and unresolved employee or patient issues to the System Director of Specialty Services.
• Works collaboratively with consortium leadership to set departmental goals and develop implementation plans.
• Identifies departmental needs for personnel, equipment, supplies and training and utilizes such data for program planning with Specialty Leadership Leam.
• Implements regulatory agency standards in departments and works collaboratively with other departments to ensure compliance with payers and regulatory requirements.
• Oversees provider and clinic schedule coordination to optimize efficiency and access to care
• Supports onboarding for new and returning providers, including EHR access, training, and orientation
• Other duties as assigned.

Additional Details:

Education, Certifications, and Licenses Required

• Associate’s degree, bachelor's preferred
• Current BLS Preferred

Experience Required

• Minimum of 4 years healthcare related experience.
• OR Bachelor’s Degree and 2 years health care related experience
• OR 6+ years of healthcare management experience may be considered in lieu of any degree.
  • This includes experience managing specialty or ambulatory care clinics.
• 1 year experience in a supervisory role

Supervisory Responsibilities

• This position does require supervisory responsibilities.

Knowledge

• Knowledge of the organizational functions and clinic operations
• Understanding of the basic processes of administration and relationships involved in delivering health programs.

Skills

• Administrative, supervisory, and organizational skills
• Oral and written communication skills
• Interpersonal skills
• Strong, sound decision-making and critical thinking skills

Abilities

• Mediate and resolve conflict.
• Provide leadership and foster collaboration.
• Recruit and retain qualified staff.
• Anticipate departmental needs, plan, and organize

Position Information:

Work Shift:Exempt

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!