Operations Manager - Sales

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

Overview

We are seeking an experienced Operations Manager to lead client programs focused on sales conversion, revenue generation, and performance optimization within a high‑volume BPO environment. This is an onsite role located at our growing San Salvador office. This role requires a leader who is equally skilled in operational excellence and the art and science of sales.

The ideal candidate brings deep experience in sales strategy, incentive design, sales culture building, and coaching methodologies that drive consistent conversion outcomes. They must be able to design and execute sales contests, develop bonus programs, and embed a modern sales coaching approach—distinct from traditional contact center QA models.

Responsibilities

• Lead day‑to‑day operations for assigned sales-focused client programs, ensuring attainment of revenue, conversion, and quality targets.

• Serve as primary operational point of contact for clients, providing insights, recommendations, and performance updates.

• Partner cross-functionally with WFM, Training, Quality, and Client Services to ensure proper staffing, skill readiness, and program alignment.

• Develop, implement, and optimize sales playbooks, objection-handling frameworks, talk tracks, and conversion workflows.

• Analyze performance data to identify trends, gaps, and opportunities; execute targeted action plans to improve conversion performance.

• Implement and champion a Sales Coach–based model focused on real-time coaching, behavioral reinforcement, and skill development rather than checklist-style QA.

• Train Team Leaders and supervisors on effective sales coaching behaviors, including modeling techniques, skill drills, and root-cause correction.

• Create ongoing coaching plans and ensure consistent execution across teams.

• Design and execute sales contests, SPIFs, and recognition programs that drive engagement, motivation, and performance lift.

• Develop or enhance sales bonus and incentive programs aligned with client goals and ROI expectations.

• Monitor program outcomes and optimize based on performance trends and agent feedback.

• Build strong client relationships by demonstrating expertise in sales operations and performance improvement.

• Deliver structured, data-driven business reviews highlighting results, insights, and recommendations.

• Ensure adherence to compliance requirements, sales process integrity, and quality standards.

• Drive continuous improvement initiatives across processes, tools, and agent enablement.

• Partner with Training to maintain updated curriculum aligned to sales best practices and client expectations.

Qualifications

• 5+ years of experience in BPO operations, contact center leadership, or sales program management.

• Demonstrated success leading teams in sales conversion or revenue-generating environments.

• Strong understanding of sales methodologies, value-based selling, and customer persuasion techniques.

• Experience designing and executing sales contests, incentive programs, and bonus structures.

• Experience with a Sales Coach approach—real-time skill coaching, behavior-based feedback, and performance uplift strategies.

• Proven track record of improving conversion performance through data-driven strategies and coaching.

• Strong client-facing communication skills, including the ability to present insights and recommendations to executive stakeholders.

• Bilingual English/Spanish