Operations Manager - ROS

Reposted 21 Days Ago
Be an Early Applicant
Raleigh, NC, USA
In-Office
Mid level
Other
The Role
Lead branch operations to ensure safety, customer service, and process compliance. Support branch manager on financial goals, staff performance, sales oversight, coaching, and training.
Summary Generated by Built In

Great company. Great people. Great opportunities.

If you would like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process compliance to ensure effective and efficient operations.

What you'll do:

  • Support Branch Manager in implementing actions to achieve financial objectives

  • Assist the Branch Manager in ensuring compliance with all company policies

  • Oversee sales efforts and business initiatives

  • Responsible for performance management of direct staff including Inside Sales Reps, Drivers, and other staff as applicable

  • Motivate, coach and train personnel

  • Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication

  • Other duties assigned as needed

Requirements:

  • High School diploma; Bachelor's degree preferred

  • 3+ years of sales and operational experience

  • Basic knowledge of the construction rental equipment industry or related

  • Strong motivational and leadership skills

  • Superior customer service, teamwork and verbal/written communication skills

  • Proficient in Microsoft Office (particularly Excel)

  • Valid driver's license with an acceptable record

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Why join us?

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

  • Paid Parental Leave

  • United Compassion Fund

  • Employee Discount Program

  • Career Development & Promotional Opportunities

  • Additional Vacation Buy Up Program (US Only)

  • Early Wage Access through Payactiv (US Hourly Only)

  • Paid Sick Leave

  • An inclusive and welcoming culture

Learn more about our full US benefit offerings here.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [email protected] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.

Skills Required

  • High school diploma
  • Bachelor's degree
  • 3+ years of sales and operational experience
  • Basic knowledge of the construction rental equipment industry or related
  • Strong motivational and leadership skills
  • Superior customer service, teamwork and verbal/written communication skills
  • Proficient in Microsoft Office (particularly Excel)
  • Valid driver's license with an acceptable record
  • Ability to comply with safety-sensitive policies and procedures

United Rentals Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about United Rentals and has not been reviewed or approved by United Rentals.

  • Healthcare Strength Healthcare coverage is presented as broad, with multiple medical plan options alongside dental, vision, prescription coverage, disability, and EAP support. Added navigation and wellness tools are described as part of the overall health offering.
  • Parental & Family Support Paid parental leave is included with different durations by caregiver status, and fertility benefits are specified as part of the package. These family supports appear to be positioned as meaningful components of total rewards.
  • Wellbeing & Lifestyle Benefits Wellbeing programs are highlighted, including an annual paid wellness day and app-based wellness resources. Additional lifestyle-oriented supports such as employee discounts and hardship assistance through a compassion fund are also included.

United Rentals Insights

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The Company
HQ: Stamford, CT
11,116 Employees
Year Founded: 1997

What We Do

As North America’s largest equipment rental company, with 880+ stores in the United States and Canada, we serve construction and industrial companies, utilities, municipalities, homeowners, and communities, with the goal of fulfilling customer needs and surpassing expectations. We go beyond equipment. We are the world’s largest fleet of problem solvers, with best-in-class specialty solutions, safety training and 24/7 support to empower your success.

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