Operations Manager-Regional EMS- Mercy Springfield

Reposted 3 Days Ago
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Springfield, IL, USA
In-Office
Senior level
Healthtech
The Role
Manages regional EMS operations, including shift supervisor oversight, staffing, budgeting, service expansion, daily delivery, recruitment, training, and performance coaching. Partners with executive and medical directors, coordinates with external agencies during major responses, and assumes overall EMS operational responsibility when needed. Requires field adaptability, physical fitness, administrative technology use, and extensive paramedic and supervisory experience.
Summary Generated by Built In
Find your calling at Mercy!Work involves the responsibility for the operational functions of the Regional EMS system with primary focus being EMS with direct oversight of Shift Operations Supervisors. Co-worker works closely with the Executive Director and Medical Director on short- and long-range budget preparation and adherence to expectations; development of operational structure and staffing; projection of needs, service expansion and delivery; and overseeing daily operations. Scope of work includes recruiting, hiring, training and coaching/counseling for EMS. Co-worker may assist with response and liaison on major responses to coordinate the activities with partner agencies. In the Executive Directors absence assumes responsibility for all EMS operational issues working in close partnership other key EMS leaders. The incumbent in this position shall carry out his/her responsibilities and integrate into his/her style of management the Mercy Philosophy of caring for the sick and suffering, respect for human life, and the dignity of each person, applying Christian values to all crucial human issues in the area over which he/she has responsibility. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.Position Details:

Licensure: State of practice Paramedic licensure. Valid state of practice Driver's license.
Experience: Minimum 5 years' experience as a Paramedic. Minimum 3 years' experience in a supervisory or managerial role.
Certification/Registration: BLS for Healthcare Providers or equivalent. Advanced Cardiac Life Support or equivalent. Pediatric Advanced Life Support or equivalent. International Trauma Life Support or equivalent. ICS 100, 200, 300, 400, 700, 800.

Other: Ability to work in a variety of conditions and locations to include office, hospital/clinic, patient home, ambulance, and the variety of weather that comes with working in the field setting. Ability to use technology required to complete administrative tasks, provide education, and host/lead meetings. Incumbents will be required to successfully satisfy the physical demands of the role. This will include a pre-hire and annual fitness for duty test.
Preferred Education: Bachelor's degree.
Preferred Experience: Greater than 10 years' experience working in emergency services.
Preferred Certification/Registration: Completion of FEMA Professional Development Series.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Skills Required

  • State of practice Paramedic licensure
  • Valid state of practice driver's license
  • At least 5 years of experience as a paramedic
  • At least 3 years of supervisory or managerial experience
  • BLS for Healthcare Providers or equivalent
  • Advanced Cardiac Life Support or equivalent
  • Pediatric Advanced Life Support or equivalent
  • International Trauma Life Support or equivalent
  • ICS 100, 200, 300, 400, 700, and 800
  • Ability to work in office, hospital or clinic, patient home, ambulance, and field conditions
  • Ability to use technology for administrative tasks, education, and meetings
  • Ability to satisfy physical demands and complete pre-hire and annual fitness-for-duty testing
  • Bachelor's degree
  • More than 10 years of emergency services experience
  • FEMA Professional Development Series completion

Mercy Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mercy and has not been reviewed or approved by Mercy.

  • Healthcare Strength Day‑one medical, dental, vision, and pharmacy coverage is available for many benefit‑eligible roles, alongside options like disability, FSAs, EAP, wellness, and other add‑ons. Coverage breadth and immediate eligibility are highlighted across role postings and benefits guides.
  • Retirement Support Automatic enrollment in the MyRetirement 401(k) includes a per‑paycheck employer match and an additional annual service contribution for eligible co‑workers. This layered design provides ongoing support for long‑term savings.
  • Leave & Time Off Breadth A combined PTO bank (holidays, vacation, short‑term illness) plus an Extended Sick Bank and Paid Parental Leave are standard components. Accruals start quickly and can increase with tenure, with some locations also offering Volunteer Time Off.

Mercy Insights

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The Company
HQ: Chesterfield, MO
40,000 Employees
Year Founded: 1886

What We Do

Mercy, named one of the top five large U.S. health systems for four consecutive years by IBM Watson Health, serves millions annually. Mercy is one of the nation’s most highly integrated, multi-state health care systems, including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, 2,400 Mercy Clinic physicians and more than 40,000 co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. Mercy’s Virtual Care Center is the world’s first such facility dedicated to care outside its own walls, monitoring patients 24/7/365 across the country, using high-speed data and video connections and medically intervening when and where patients need it with a comprehensive team approach. Mercy was among the first health care organizations in the U.S. to have an integrated electronic health record (EHR) connecting all points of care. Mercy Technology Services’ broad use of its EHR has been recognized at one of the highest possible levels by Epic.

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