The Role
Manages branch installation operations, including profitability, pipeline management, inventory efficiency, expense control, staffing, customer experience, and employee development. Develops operational plans, drives margin and revenue goals, recruits and manages staff, maintains service standards, and implements best practices. Requires operations experience, progressive leadership, a valid driver’s license, and preferably home improvement, construction, installation, financial, CRM, and contractor-management experience.
Summary Generated by Built In
One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
Reporting to the Regional Director, Installation Services, our Operations Manager is responsible for the overall operations of the branch installation process. This includes overseeing the profitability, pipeline management, inventory efficiency, expense control, staff development as well as hyper focus on the customer experience.
The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business’s growth strategy. The candidate should be comfortable multitasking and working cross-functionally with different business functions. The ideal candidate will have previous experience in related fields.
What You'll Do:
- Develop and manage the branch operational plan that meets the company’s goals and objectives.
- Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability
- Recruit, onboard, and manage employees; maintain appropriate staff levels based on pipeline indicators
- Maintain positive customer relationships; identify, monitor, and manage customer service standards
- Collaborate with the regional team to identify, develop, and implement best practices and SOPs
What We're Looking For:
- High school diploma, GED, or equivalent education
- 7+ years of experience in operations, production, manufacturing, logistics, distribution, or a related industry
- 4+ years of progressive leadership or management experience, with proven ability to lead teams and drive results
- Valid driver’s license
Preferred Skills and Experience:
- Background in service and installation operations management within the home improvement, construction, remodeling, or similar industries
- Bachelor’s degree in business, operations or construction management, or related field
- Ability to accurately measure and determine installation requirements for windows, doors, and other home improvement products
- Knowledge of building codes, construction techniques, safety standards, and compliance requirements
- Previous experience recruiting, managing, and onboarding independent contractors or installation crews
- Ability to manage branch financials, including budgeting, P&L oversight, and cost control
- Advanced proficiency level in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook, etc.)
- High level proficiency with CRM systems; experience with Salesforce or Microsoft Dynamics is a plus
- Strong analytical and results-oriented mindset with the ability to interpret data, identify trends, and translate insights into actions
What We Offer:
- Competitive pay and performance-based bonus opportunities: $100,000-$110,000/year
- Full benefits package including medical, dental, vision, life, and 401(k) retirement options
- Paid time off
- Growth opportunities within a rapidly expanding company
- A supportive team culture where your contributions matter and craftsmanship is celebrated
- Training to help you succeed from Day One
#LI-NB1
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
Skills Required
- High school diploma, GED, or equivalent education
- 7+ years of experience in operations, production, manufacturing, logistics, distribution, or a related industry
- 4+ years of progressive leadership or management experience, with proven ability to lead teams and drive results
- Valid driver's license
- Experience in service and installation operations management within home improvement, construction, remodeling, or similar industries
- Bachelor's degree in business, operations, construction management, or a related field
- Ability to accurately measure and determine installation requirements for windows, doors, and other home improvement products
- Knowledge of building codes, construction techniques, safety standards, and compliance requirements
- Experience recruiting, managing, and onboarding independent contractors or installation crews
- Ability to manage branch financials, including budgeting, P&L oversight, and cost control
- Advanced proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Teams, and Outlook
- High-level proficiency with CRM systems; Salesforce or Microsoft Dynamics experience is a plus
- Strong analytical and results-oriented mindset with ability to interpret data, identify trends, and translate insights into actions
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The Company
What We Do
Window Nation sells and installs replacement windows and doors for homeowners, with customizable styles and products tailored to home needs. Its services include professional installation and trained exterior design consultants who help customers choose suitable options. The company emphasizes energy-efficient products and customer relationships, serving the residential repair and remodeling market across communities in the United States through a growing network of showrooms.
