Operations Manager, NZ

Position Title: Operations Manager, NZ
Position Type: Regular - Full-Time
Requisition ID: 39618
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.
About the role .
We are seeking an experienced logistics professional to drive operational excellence in our freight and cold storage business. While the role can be based anywhere in New Zealand, Timaru is preferred to support close collaboration with our operations. In this pivotal role, you will ensure Chain of Responsibility (CoR) and Health & Safety compliance, oversee all NZ legislative requirements, and deliver best-in-class transport and storage solutions. You'll work collaboratively to manage local, intercompany, and export orders, guarantee SAP-based deployment accuracy, and take ownership of transport planning.
Key responsibilities include maintaining up-to-date sales orders, communicating effectively with all stakeholders, and generating operational insights using SAP and BI tools. You'll lead regular reviews with our freight and storage partners, support cost management, contribute to contractual processes, and respond promptly to escalations to maintain superior customer service. Maintaining inventory accuracy through cycle counts and stocktakes will also be central to your remit.
If you are ready to take the next step in your logistics career and drive high standards in supply chain operations, we invite you to apply.
What you'll be doing.

• Drive Chain of Responsibility (CoR) and Health & Safety compliance across all freight and storage operations.
• Ensure adherence to all NZ legislative requirements in transport and cold storage.
• Collaborate with internal and external teams to manage and fulfill local, intercompany, and export orders.
• Guarantee accurate product placement and maintain data for SAP-driven deployment plans.
• Oversee transport planning, managing correct supply points, quantities, and scheduling for all freight movements.
• Update and maintain sales orders and ensure accurate communications to stakeholders, including cold stores and carriers.
• Provide forecasts and operational information to logistics partners using SAP and BI tools.
• Lead regular performance and relationship reviews with storage and freight providers; contribute to contract processes.
• Support inventory accuracy via cycle counts and stocktakes; manage daily shipment cost documentation and reconciliation.
• Respond promptly to escalations and customer concerns, ensuring high service levels.

What you'll need to be successful.

• Tertiary qualification in Logistics, Supply Chain Management, or related field
• 3-5 years' leadership experience in temperature-controlled warehousing and distribution (desirable)
• Experience managing intra, intercompany, and export logistics flows
• Advanced analytical and systems skills; proficiency in SAP, Excel, etc.
• Sound knowledge of Chain of Responsibility (CoR) requirements
• Experience managing suppliers, including SLAs and contracts
• Proven ability to develop and implement cost-effective processes
• Skilled in load planning, including weight maximisation and tolerances
• Demonstrated project management abilities

About the team .
You'll be joining a high-performing and collaborative team that prides itself on delivering results while maintaining a supportive and enjoyable work environment. We work hard, tackle challenges together, and make sure to have fun along the way.
About McCain .
Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.
Leadership principles .
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
The McCain experience .
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together.
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McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. You can understand how your personal information is being handled here .
Job Family: Supply Chain & Logistics
Division: ANZ
Department: NZ Operations
Location(s): NZ - New Zealand : Canterbury : Timaru || NZ - New Zealand : Auckland : Auckland || NZ - New Zealand : Canterbury : Christchurch || NZ - New Zealand : Hawke's Bay : Hastings || NZ - New Zealand : Other : Reference job description || NZ - New Zealand : Wellington Region : Wellington
Company: McCain Foods (NZ) Limited