Operations Manager Mr Price Group

Mr Price Logistics has an exciting opportunity for an Operations Manager to be based at the Hammarsdale Distribution Centre. The aim of this role is to oversee and manage the day-to-day operations of the distribution centre, ensuring efficient, cost-effective, and high-quality service delivery. The role will be responsible for driving performance, managing teams, and ensuring that operational goals align with business objectives.

Operational Excellence

·    Lead daily operations across receiving, storage, picking, packing, and dispatch.

·    Ensure OTIF (On Time In Full) delivery targets are met.

·    Monitor and improve key metrics: cost per transaction, stock accuracy, lost time, WIP/stock age, and productivity.

·    Ensure compliance with health, safety, and quality standards.

People Management

·    Provide clear direction, delegate tasks, and ensure accountability.

·    Drive performance through KPIs such as pick rate, order accuracy, and attendance.

·    Conduct regular performance reviews and implement development plans.

·    Foster a positive and engaging work environment to support staff retention and morale.

·    Promote cross-training and upskilling to build a flexible, sustainable workforce.

Process & Continuous Improvement

·    Identify inefficiencies and implement process improvements using lean methodologies (e.g., 5S, Kaizen).

·    Encourage a culture of innovation and continuous improvement.

·    Benchmark performance against industry standards and implement best practices.

·    Deliver data-driven insights through performance analysis and reporting.

Resource & Capacity Planning

·       Align staffing and equipment with operational demands and seasonal peaks.

·       Manage shift planning, overtime, and resource allocation to meet service levels.

·       Ensure optimal use of space, equipment, and technology.

Stakeholder & Customer Engagement

·       Collaborate with internal teams (e.g., Planning, Merchandising, Transport) to ensure alignment.

·       Act as a liaison for customer queries and escalations, ensuring timely resolution and satisfaction.

·       Provide regular feedback to divisional stakeholders on performance and improvement initiatives.

Budget & Cost Control

·       Support the DC Manager in managing the operational budget.

·       Identify and implement cost-saving initiatives.

·       Track and report on financial performance, ensuring alignment with budget targets.

·       Bachelor’s degree in Logistics, Supply Chain, Operations Management, or related field.

·       5-7 years of experience in warehouse or operations management, preferably in retail/FMCG.

·       Strong leadership and team management experience.

·       Proficiency in WMS and operational reporting tools.

·       Lean/Six Sigma certification is advantageous.