Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
Job DescriptionThis is a Field based position, overseeing the Midlands as well as the Oxfordshire & Gloucester area.
As Operations Manager your role will be of a highly experienced, authentic and strategic leader, able to inspire and motivate, driving change at all levels and ensuring the delivery of our budgeted plan and profit.
Manage a team of Business Development Managers. Reporting directly to the Operations Director (OD), injecting real momentum into Greene King Pub Partners L&T operational performance and excellence. This role is instrumental in the delivery and execution of the business, with strategic and operational responsibility for a significant proportion of the estate.
The role involves overseeing relationships with licensees, supporting the team, driving business results, and promoting company values. It focuses on fostering long-term success and ensuring smooth business operations, while directly managing a team and meeting strategic goals.
Accountable for the performance and development of the BDM team, achieving financial dartboard targets. Defines boundaries by making sure that all actions and behaviours align with Greene King’s values, creating a positive work environment and promoting consistency across the company.
Qualifications
What you'll bring
- Commercial acumen and a proven operational leader – excellent levels of profit focus with tenacity to deliver business results.
- Strong influencing and relationship building skills, always delivered authentically. Able to deal with ambiguity in a fast paced and results orientated environment.
- Fully conversant with all PP agreements, the Pubs Code and terms of business, always representing GK in a professional manner.
- A thorough financial understanding of business profitability utilising P&L information to assess financial viability. Ability to analyse data and to reach conclusions aimed at adding value.
- Ability to mitigate potential impact of MRO on the business
- Outstanding inter-personal skills and a natural leader of people with the ability to engage with and inspire individuals from all backgrounds.
- A strong team player, supporting colleagues and encouraging and instilling best practice.
- Credibility to communicate and influence at the most senior levels. Ability to consistently engage and communicate up, down and across the team.
- Resilience- focused on core delivery and operational effectiveness.
- Flexibility – champions change and support others through change. Shapes outcomes and set agendas through change by challenging established or evolving thinking.
- Able to demonstrate strategic thinking and delivery, always with an optimistic and resourceful approach.
- Perceptive and able to demonstrate high levels of emotional intelligence.
- A passion for people, pubs, retail and customer service excellence
- High level of intellect- clever and agile, able to make decisions boldly, quickly and effectively.
- Resilient under pressure.
We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
Skills Required
- Proven commercial acumen and operational leadership with strong profit focus
- Strong influencing and relationship-building skills; able to operate in ambiguous, fast-paced environments
- Fully conversant with all PP agreements, the Pubs Code and terms of business
- Thorough financial understanding of business profitability and P&L analysis
- Ability to mitigate potential impact of MRO on the business
- Outstanding interpersonal skills and proven people leadership; ability to engage and inspire diverse teams
- Credibility to communicate and influence at senior levels across the business
- Resilience, flexibility, and capability to lead through change
- Strategic thinking, high emotional intelligence, and strong decision-making under pressure
- Passion for hospitality, pubs, retail and delivering excellent customer service
What We Do
Greene King is the United Kingdom's leading pub retailer and brewer, operating a network of approximately 2,700 pubs, restaurants, and hotels across England, Wales, and Scotland. With over 200 years of heritage, the company focuses on delivering exceptional hospitality experiences and brewing renowned ales at its historic breweries in Bury St Edmunds and Dunbar.
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