Operations Manager - Insurisk

Posted Yesterday
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Atlanta, GA, USA
In-Office
Mid level
Insurance
The Role
The Operations Manager will oversee business activities, support new programs, train users, analyze data, and improve operational efficiency in a fast-paced MGA.
Summary Generated by Built In

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

To effectively manage and direct business activities for direct access and non-direct access of business. The go-to person for day to day to questions, challenges.

1.Support all key functions in a dynamic, expanding, fast-paced MGA.

2.Support new and existing opportunities, onboarding new programs including analyzing program requirements for successful implementation.

3.Work with developers and vendors supporting core underwriting systems/policy administration/premium/claims. Train and support users during implementations, troubleshooting exercises.

4.Create and recommend operational workflow efficiency for lines of business via documentation and workflow support, training tools, IT enhancement and/or support business outsource workflow.

5.Continual educational development in all aspects of the business to support and lead initiatives.  

6.Support monthly reporting requirements and analyze data, premium, policy information, troubleshoot data, liaise with internal IT data managers, work with our carriers and markets.

7.Support underwriting audits, internal/external, compliance (surplus lines, state requirements, etc.)

8.Improve, identify and implement processes for efficiency in placing and tracking business

9.Identified as a "go-to" person for program team, clients, design, underwriting, sales strategies, etc. for direct access and non-direct access carriers

10.Identify and communicate carrier specialties for greater efficiency and process development

11.Instrumental in recommending and suggesting process improvement for identifying issues and developing and recommending solutions for greater efficiency

12.Provide proactive customer service driven to achieve revenue plan

13.Process/complete case management requirements for both light and full-service model

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

EEO is the Law   Pay Transparency Nondiscrimination Provision   E-Verify

Skills Required

  • Experience in managing business operations
  • Ability to analyze program requirements for implementation
  • Experience with underwriting and claims processes
  • Strong communication skills for customer service

CRC Insurance Services Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CRC Insurance Services and has not been reviewed or approved by CRC Insurance Services.

  • Leave & Time Off Breadth Time off is described as generous, with paid holidays, vacation, sick days, and new parent leave offered. PTO and well‑being hours are often highlighted as standouts.
  • Retirement Support Retirement support includes a 401(k) plan with a company match and tax‑advantaged savings accounts. Feedback suggests these elements provide steady long‑term value.
  • Strong & Reliable Incentives Bonuses, including year‑end awards and incentive pay in some roles, are presented as a meaningful part of total compensation. Feedback suggests production‑linked roles can realize notable bonus upside.

CRC Insurance Services Insights

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The Company
HQ: Birmingham, Alabama
2,066 Employees
Year Founded: 1982

What We Do

CRC Group is one of the largest wholesale insurance distributors in the U.S. CRC Group consists of three divisions, Commercial Solutions, Group & Individual Solutions, and Specialty Programs. The CRC Group family of brands includes CRC, TAPCO, Insurisk, CRC Programs, 5Star, The ABC Program, Negley, Professional Insurance Concepts, Pro-Praxis, SHU, Target, JH Blades, CRC Voluntary Benefits, Ethos Underwriting Services, and Hanleigh. CRC Group’s insurance offerings and practice groups range from commercial property, casualty, professional lines, small business, transportation, environmental, construction, energy, healthcare, hospitality, manufacturing & distribution, public entity, and real estate, to personal lines, disability, voluntary benefits, and more. CRC Group has the largest collection of actionable data in the wholesale business and we are putting it to use to consistently deliver better outcomes and more efficient results for our clients. We leverage data to provide a better client experience through limits benchmarking reports, amendatory endorsements, comparison tools, form review library, and property risk assessment reports. We have unveiled the REDY platform, which uses data and analytics to help clients win. In addition, we offer products exclusively available from CRC Group through our Insurisk brand. Our Claims Advocacy team is another way we strive to enhance the client experience, our dedicated team is ready to assist even after the policy is placed, we are here to help in the event of a difficult claim, as well. These are just some of the ways CRC Group is placing you first.

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